The acronym BPM stands for ‘Business Process Management’. The interpretation largely differs.
In essence, BPM aims at the methodical alignment of business processes (horizontal or key processes) and departmental processes (vertical processes) with the strategic business goals.
The ultimate purpose: ‘Business Agility’ and ‘Continuous Process Improvement’.
A major problem is the fact that, today, BPM is often limited to a mere theoretical exercice, a one time effort’, that rarely if ever leads to the implementation of concrete (improvement) projects. And even worse,
it sometimes is a pure academic, thoroughly documented exercice, that only results in reports that are filed for all eternity. In those cases, there is no connection with the actual reality on the floor.
Furthermore, the quality of the final result largely depends on the approach by the individual or team that accomplishes the BPM assignment.
Another frequent problem is the lack for means to adjust a process or procedure ‘on-the-fly’.
Or the impossibility to really measure the current processes. Anyway, it is always frustrating to try to optimize processes without a purposive ‘tele’measurement.
A BPM Solution (BPMS) helps you to get a firm grip on the actual execution of the business processes and to continuously optimize and adjust them, in accordance with changing market conditions and organizational changes. The correct implementation of a BPMS-project must ultimately result in a strategic platform that allows to immediately adjust existing processes in a flexible way or to introduce new processes without disturbing the daily routine. And last but not least, such implementation must be realized with the same (and even less) tools and result in an improved cost efficiency.
Many companies consider BPM to be ‘the missing link’. They expect a BPMS project to result in the expected return, sometimes a vain hope. For a BPM project is not only a technical matter.
The real BPMS is a harmonic combination of technology and a renewing corporate culture. A culture that has to evolve from a functional to a process driven orientation.
Consequently, ‘Change Management’ - the professional counseling of the organization through the change path - plays a key role in those projects.
The often theoretical vision on the business processes has to be altered from the strategic into the tactical and - finally - into the operational level. Strategy is translated into measurable objectives,
the so-called critical performance indicators (CPI’s). The ‘balanced score card’ (BSC) shows the extent to which the individual processes ‘score’, for they are the corner stones of a structural system of continuous process optimization: planning, automation, monitoring, analysis, new optimization and repeated follow-up.
Cegeka offers a proven approach, a matter-of-fact view, and the appropriate technology to support the introduction of BPM in your organization. Our experience and expertise are at your disposal to support your BPM strategy. ‘On demand automation’ becomes a reality.
Our method reconciles the ‘bottom up approach’ from the operational practice and the
‘top down’ strategy. Plan and approach are traced out and implemented in close collaboration with the customer.