Professional Services

The service sector is going through several shifts, driven by automation and digitization. Communication – which is essential to services – and cooperation between different parties can be done more quickly, more efficiently and can also be mobile when it is digital. Digital offices are available from anywhere, without technical barriers, because the necessary infrastructure is hosted in the cloud.

A second important shift is far-reaching personalization. Thanks to data analysis, service providers can get to know their customers more personally and draw up customized offers. Next-generation customization and marketing techniques create a much stronger relationship with the customer.

Front-end simplification and personalization rely on back-end innovation and automation. Lawyers and accountancy firms, for example, are massively digitizing their paperwork with Robotic Process Automation (RPA). As a cloud specialist, UX partner, digital strategy provider, and portal and data intelligence provider, Cegeka has many proposals to make a difference.