It’s impossible today to make a big impact on customers solely through your product or solution. The challenge lies in staying relevant to your customers and ensuring that your brand generates novel, positive experiences for them, seamlessly across all touch points and communication channels.
Creating a context for the ultimate customer experience
1. We THINK with you
Create your project roadmap
2. We help BUILD your roadmap
3. And then we RUN with it
24/7 help desk
Analysis of metrics
Cegeka’s Digital Maturity Model: how mature is your business?
Do you have a strategy? Does it cross channels? Does your company know about and use it?
People & processes
Is your company able to work as a single unit to make the customer experience as smooth as possible?
Data & metrics
How do you collect data across all channels and use it to drive your policies and communication?
you know where your customers are, and do you maintain personal conversations
Tools & technology
Do you have the tools and technology available to achieve your short and long term goals?
We can perform a digital assessment of your company, providing an expert view of your digital maturity and suggest value-adding improvements. Contact us
Omni-channel communication: 3 milestones
Little product-focused interaction
Website is the primary channel
No central data repository
One strategy per channel
One channel per conversation
Single-channel data analysis
No channel integration
Customer experience center
Cross-functional teams in conversation across channels
Customer data center
Muriel Van Craenenbroeck talks about Omnichannel Maturity
How Cegeka transforms your digital strategy
We help you develop a digital strategy to use your online assets to meet your customers’ unmet needs
kpi driven optimization
We measure and optimize by connecting data sources and creating value-driven dashboards based on your KPIs.
digital expertise & tools
If it’s digital – we’ve got the expertise! The sky’s the limit, from Sitecore Umbraco, dotnetnuke and Drupal to Microsoft CRM.
mobile app development
Mobile is no longer an option – it is a key business enabler. We craft premium apps on all mobile platforms.
Engage with your users with relevant content. We’ll help you come up with a customer journey plan that leads to conversion.
no worries sla
Keep your tech future-proof with our no worries SLA. We’ll support you every step of the way, in every way.
There are a total of 14 marketing communication channels
of the customer journey is influenced by digital channels
Companies use an average of 8.6 channels in their marketing approaches.