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Managed services

We monitor your systems to ensure they are working correctly at all times. Your IT team will have more time to build custom solutions for the business that are really useful for end users. Cegeka’s Remote Managed Services offer strengthens your team while reducing costs.


Remote management and maintenance of your infrastructure

Your IT systems are crucial to ensure your organisation’s operations run smoothly around the clock. Our infrastructure management services ensure remote day-to-day management and maintenance of IT infrastructure technologies in your computer room: systems, storage, databases, firewall and other IT resources. Our 24-hour service includes service desk solutions with first-line support, monitoring services with security troubleshooting, networks and applications. As an independent service provider, we support the most common IT technologies.

  • Support: 24-hour support
  • Knowledge: Access to a wide range of knowledge
  • License management: Worry-free license management
  • Performance: No more downtime and more focus on your own business
  • Quality: Service delivery governance in accordance with ITILv3
  • No unexpected costs: Full control of your budget

Managed High Availability

We make sure your systems are always running in the best possible manner

Time is money. You would not like to lose too much of your valuable business time. We make sure your systems are always running in the best possible manner. We maintain your high-availability products remotely to ensure correct load balancing and interventions in the background. Your servers and applications are running correctly and end users will not experience any interruptions. In cases of emergency, we can use the high-availability software to switch to your backup environment or to one of our data centers immediately.

- Avoid costs: Avoid system downtime or expensive interruptions

- Satisfaction: Systems that are operating smoothly at all times increase employee satisfaction

- Worry-free: You do not have to worry about operational tasks and license management

- Availability: Night and weekend availability


Workplace management

Computer users in your organisation will receive professional user support from our service desk

What is the point of servers running smoothly if your end users’ workplaces are causing trouble? Thanks to our workplace services, computer users in your organisation will receive professional user support from our service desk. Computer problems will be solved quickly and efficiently. Workplace management also includes preparation of computers with the software your organisation is using and maintenance of the machines.

  • Ready for use: PCs, laptops and tablets that are ready for use
  • Predictable costs: Budget under control
  • Satisfaction: Systems that are operating smoothly increase employee satisfaction
  • Support: PC problems are resolved quickly

Data intelligence - Cegeka