Dynamics 365 | CRM

Your customers expect consistency in your contact strategy in today’s omni-channel era. They also expect you to offer the right solution at the right time via the right channel. Our CRM solution will help you keep that continuous ‘wow factor’ that digitally savvy customers crave.

Agile implementation for the CRM solution of your dreams

Agile pioneer

As an agile pioneer, Cegeka approaches CRM implementation with a flexible, collaborative and efficient tactic, featuring demo and feedback sessions every two weeks.

Omni-channel approach

We will make sure that digital channels align perfectly with your company’s goals and strategies – enabling you to outshine the toughest competition.

Seamless integration

We’ll help you make use of the CRM system of your dreams, no matter which systems and processes need to be integrated. Our long and broad experience enables us to help you with all types of integrations.

Free CRM DIY book

Over 30 pages of advise you can apply immediately

Are you planning to implement CRM within your business? 
Looking to keep the process as smooth and efficient as possible?
Our CRM Do-It-Yourself book is just the thing (in Dutch).

Download e-book (Dutch)

Client speaks

Lindsy Vanaudenhaeghen

"This project goes beyond storing information in a uniform and intelligent manner. We mainly wanted to have a better overview of how are resources are used. Cegeka made sure that all information appears on the screen in no more than four clicks’"

Lindsy Vanaudenhaeghen - Project Officer, LRM

CRM with Cegeka will dynamize your business

Omnichannel wow experiences

Offer your customers unforgettable ‘wow’ experiences across all channels, for long-term loyalty.


Centralized uniform data, anywhere, anytime, any device

Avoid data silos with our state-of-the-art, centralized CRM solution – available when, where and how people need it.


Great 1-on-1 customer experiences

Optimize customer experience by responding to your customers faster and understanding them more thoroughly.


Improved lead generation

Easily calculate ROI and improve lead generation by automating marketing processes.

Relevant messaging across all channels

Market smarter by taking targeted actions: delivering the right message, to the right people via the right channel at the right time. 

Business insight

Measure your success with one consolidated view of your business insights


Client speaks

Ilse Van San

“Cegeka implemented our CRM very quickly. We didn’t run into any surprises and we stayed well within our budget.”

Ilsa Van San - B2B Sales Manager, KMDA

Flexible CRM system and portal ensure optimal operation

KLJ / Groene Kring

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A joint journey towards digital transformation

Digital transformation is a continuous process. Cegeka will remain our partner to inspire, inform and help us as we keep looking for ways to connect and engage with our customers.

Would you like more information about our offer?

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