Become a connected company – let’s get started - Customer Engagement

insights

Connected companies are always up to any challenge – harnessing the power of data to optimize operations, engage with customers and empower employees. But how and where to start this journey? Here at Cegeka we’re keen to share our knowledge, let you in on best (and worst) practices, and showcase some amazing yet quite feasible innovations. Join us in our mission to propel businesses into tomorrow!

What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 2?

Sellers, marketers, and service agents, brace yourselves: release wave 2 is coming! From October...
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Using Custom Connectors for Dynamics 365 Customer Engagement and Finance and Operations

In our previous Tech Talks blog posts, we've talked about integrations between D365 CE and F&O with...
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Integrating Virtual Entities for Dynamics 365 Customer Engagement and Finance and Operations

Virtual Entities enable you to integrate data in financial and operational apps into Dataverse...
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Integrating Data Integrator for Dynamics 365 Customer Engagement and Finance and Operations

In this second blog post in our 'Cegeka Tech Talk' series, we discuss the integration of data using...
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Integrating Dual Write for Dynamics 365 Customer Engagement and Finance and Operations

In our 'Cegeka Tech Talk' blog series, we review the different ways of integrating data between...
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Techsplained: Customer Insights

What is a Customer Data Platform (CDP)? A Customer Data Platform – or CDP for short – is a database...
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What’s new for Sales & Marketing in Microsoft Dynamics 365 release wave 1?

Scheduled from April through September 2022, release wave 1 brings numerous new features to the...
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3 major sales challenges - and how to face them

Save your sales: how a business application solves 3 major sales challenges With an imec case story...
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What's new for Sales & Marketing in Microsoft Dynamics 365 Release Wave 2?

Microsoft’s 2021 Release Wave 2, rolling out between October 2021 and March 2022, brings many...
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