Software as a service (SaaS) applications have a lot to offer businesses of all sizes and in every sector. Developed by specialists to perform a selection of functions, SaaS offers enterprises access to common or industry-specific tooling that would be time-consuming to develop in-house. SaaS products evolve in response to requests and suggestions from their users and offer excellent value-for-money.
However, as with everything that sounds too good to be true, there is a downside. Introducing SaaS to your organisation can create unexpected problems. For example, sales and marketing might love using HubSpot, Dynamics or SalesForce but they still need to be included in the corporate infrastructure and applications.
Getting the various SaaS programs to play nicely with each other, and with the existing infrastructure, can be challenging. Users expect around the clock continuity no matter how complex the environment is. This can put your IT department under extra pressure – they’re responsible for the end-to-end working of all software, including the interaction with SaaS, which is hosted externally and out of sight.
While SaaS offers many business benefits there are 4 main challenges:
Chris, in Sales and Marketing, is using HubSpot to track sales leads and manage customer journeys. The marketing automation it offers is perfect for his department’s ambitious plans. However, they want to connect it with Microsoft Dynamics 365 which operates on their main corporate CRM platform. This is a challenge because Chris is not sure if they have been following the IT department’s rules. The Sales and Marketing Director is concerned that the IT department might not prioritize the changes, or worse, that they will tell Sales and Marketing that they cannot use the SaaS applications that they rely on to meet their targets.
Other examples include:
Of course, these challenges should not mean that your business stops using SaaS applications. That would be unrealistic. It would put you at a competitive disadvantage.What you need is a way to eliminate those blind spots, illuminate the shadow IT, and make sure that your security and data guidelines are not inadvertently breached.You need end-to-end integration between all applications, no matter how big or small. Enter iPaaS.
Some see it as the digital glue between the data, applications, and partners. It works no matter what the software is, where it is running or how it is deployed. You could compare it to Nightvision goggles, giving you 20/20 vision on every hidden corner of all the applications being used throughout your organisation. No more gaps or data silos, no more broken processes or alternative paths. Simply put, it brings order to the digital chaos.
Whatever you compare it to, using iPaaS gets rid of those Monday morning headaches when something seems wrong. You’ll have the 360-degree view crucial to keeping things running smoothly and securely. You’ll be able to detect potential issues before they develop and have an audit trail of data organisation-wide.
iPaaS gives you a universal and secure way to use third party services. Your company’s departments will continue to have all the business value of the SaaS products they love. Your IT department will have the confidence that everyone is using SaaS securely. Service credentials are stored in a secure vault and managed by your IT department. It’s a win-win for everyone.
Eliminate potential downtime and bring order to the digital chaos with iPaaS.
Advantages of iPaaS