MS Dynamics CRM support engineer

Location: Prague, Czech Republic
Job title: MS Dynamics CRM support engineer

We are looking for support engineers to join our team working on client projects in in MS Dynamics CRM environment.

What will you do?

• Support clients apps MS Dynamics CRM/XRM and web portals
• Ticket analyse/customer-generated requests coming from CRM team
• Solve tickets efficiently
• Keep track of all requests and its documentation in designated tool
• Close cooperation with team-mates to provide high-level service
• Report to supervisor
• Suggest service optimization and optimization of individual processes

Profile of ideal candidate:

Experience in technical ICT support, general IT background, knowledge of .NET (troubleshooting), good level of English, communication skills, client-oriented. Experience with CRM (MS Dynamics, CRM, Salesforce) and ticketing systems is an advantage. 

We offer:

Background and support of a successful and growing company in a new headquarters at Greenline (Kačerov), interesting job in a friendly team, working on international projects for prestigious brands in the Czech Republic and the EU, permanent employment contract or employment as a freelancer, appropriate salary, personal, professional and career development, wide array of company benefits (meal vouchers, pension insurance, one week of extra holidays, flexible working hours, home office...). Start immediately or upon agreement.

Recruitment process


Role selection

Choose the position you are interested in and send us your CV.



Our HR Specialist will contact you to discuss the position details. Afterwards follows an invitation for an interview. For some roles, a test of expertise is also part of the interview.



After a successful interview/test of your expertise you will receive a job offer. Welcome to Cegeca!