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Advantages

Dynamics 365 | CRM

Approach customers more effectively than ever before with an all-in-one cloud solution, fully aligned with your company’s goals and processes.

See the benefits

Companies have a hard time developing a detailed marketing and sales strategy. They often don’t know how to approach potential customers in a targeted manner. The consequence? They don’t generate enough leads.

Challenge

"We generally fail to approach leads in a targeted manner"

Solution

A smart marketing approach

  • Deploy effective campaigns and communicate the right message at the right time through the right channel.

  • Analyse your marketing activities to the desired level: views, clicks and other data can be viewed anywhere, at any time.

  • Link your relevant marketing insights to important sales data for the development of a strategic plan.

Companies often don’t have a transparent overview of their existing customers or their data. After all, departments work in silos, which means information is spread out across different systems and divided between several people in the organization.

Challenge

"We don’t have a clear picture of our customers and leads"

Solution

A complete and up-to-date picture of your customers

  • Have access to the whole business context of your customers at all times and thus have the necessary information to get started.

  • Receive relevant insights to better serve your customers: from the ideal contact time to the perfect quote.

  • Benefit from the existing relationships within your professional network for a personal and customer-oriented approach.

Where are the potential opportunities? What are the changes of success for a project? Which deals or products create the most sales in your organization? The sales department needs background information to improve its sales activities.

Challenge

"There’s not enough control over the sales performance and figures"

Solution

Greater control over sales processes

  • From registering opportunities to estimating the success of a project: follow the process seamlessly.

  • Keep a finger on the pulse for each sales process and cooperate more efficiently with your entire team.

  • Get all the help you need: from generating quotations to approving procedures and following up contracts.

A project doesn’t end with the implementation of your solution. Customers also want high-quality after-service. If your customers ask a question or report a problem, they expect a quick and personal service from you.

Challenge

"Our service is not customer-friendly enough at the moment"

Solution

Reliable customer service

  • Handle and follow up on questions and complaints immediately, so you can always provide the right solution for your customer.

  • Give your teams a clear overview of business projects and let them cooperate more efficiently with live dashboards.

  • Help your customers help themselves with self-service portals, chatbots, communities and more.