Architect Your Financial Services Strategy
Create a Strong Foundation for Your Software Portfolio
The finance sector is under pressure to take the lead in innovation. Stakes are high, and competition is fierce. Companies must adapt and scale initiatives, innovate, and become sustainable by:
Digital transformation efforts in the finance industry, backed by strong investments, aim to support enterprise-wide innovation and improve customer experience.
Digital transformation
is at the core of business strategies in European finance. Almost 50% of European financial services institutions (FSIs) have well-established continuous enterprise-wide DX innovation programs with focus on customer experience.
9%
19%
23%
28%
21%
Disconnected
Functional
Short-term focus
Integrated
Transformative
Disconnected: DX initiatives are tactical and disconnected from enterprise strategy.
Functional: DX initiatives are started at lower levels, with some connections to enterprise strategy.
Short-term focus: DX initiatives are enterprise oriented but are typically short term in nature.
Integrated: Integrated, continuous enterprise-wide DX innovation is in place with a focus on operational excellence and customer/service experience.
Transformative: A longer-term investment plan is in place, with an enterprise-wide DX strategy used to transform markets and customers by creating new business models that improve product and service experience.
Source: IDC European Industry Acceleration Survey, 2021, N = 197
Customer experience
is an important aspect of digitalization (only profitability scores higher). It tops business priorities for financial institutions, as revealed in a recent IDC survey.
32%
29%
25%
24%
20%
Accelerate profit growth
Improve customer experience
Improve operations efficiency
Increase business resilience
Improve sustainability
Strong investments
are already allocated or planned for this year. Many European FSIs are currently focusing on customer channel automation and orchestration (39%) or are planning investments for the near future.
39%
16%
Already invested and plan to invest more next year
Not invested but plan to invest in the next year
This translates into accelerated digitalization with resilience capabilities in a close-cooperation environment. How can we help?
Accelerated Digitalization Programs
40%
Legacy systems are still going strong in heavily regulated and risk-averse cultures. To achieve high levels of digitalization, companies must smoothly integrate existing solutions with new applications. With agility in mind, such integration should be carried out at the heart of the organization.
We prioritize activities that support key business drivers and objectives in the early stages of your journey.
Resilient Applications
90%
Improving customer satisfaction should be aligned with compliance goals. To experiment, but also to develop standard and highly functional applications, resilient architecture must be planned well in advance.
We provide an architectural framework that resolves challenges in initial project phases.
Close Cooperation
33%
Many FSIs look to cocreate digital initiatives with tech professionals. They want to improve resilience and guarantee the success of their initiatives by bringing together experts with extensive experience.
We respond to your unique needs and challenges by gathering the best minds at the outset of your project.
A Pieced-Together Organizational Puzzle
23%
Companies need to create a “decision space” that enables digital cultures, strategy, and collaboration practices.
Our holistic approach clearly outlines the solution and helps organizations navigate competing priorities and budget for digital initiatives.
Cegeka’s proprietary methodology, Foundation Phase, provides a holistic architecture model. It addresses challenges early on and creates a framework for smooth customer experience. It guarantees successful planning for successful implementation.
Other European FSIs are already benefiting from close cooperation with Cegeka.
Partnership with NN for Digital Transformation
Cooperation with ING Bank for Digital Transformation
Ready to get started?
Download the ebook on our Foundation Phase.
The ebook describes our Foundation Phase — the predevelopment process Cegeka has established to help companies clearly define their business needs, pain points, and objectives.
Foundation Phase eBook
Cristina Fianu
Sales Manager