Leading the digital transformation of the insurance industry in Romania
A market-leading insurance and private pensions company had the audacious goal of re-vamping their mobile and web platforms, to provide an easier, no-friction interface with their customers.
NN Romania – the local subsidiary of NN Group, a financial services company with Dutch roots and more than 175 years of history behind it – had working applications for their mobile channels, but NN knew there was much more to leverage on from this platform, with their established brand name and loyal 2.2 million client-base.
A start-from-zero was needed, within a short period (which included the summer vacation months). Cegeka decided we needed to:
Starting from the existing business goals for the applications, Cegeka recognized that, given the general COVID lockdown, one of the main pillars of Agile development (face-to-face communication) would be extremely limited. The other pillars, however, remained still:
NN Direct Retail provides end-customers with a uniquely user-friendly experience on mobile, minimizing the need for its clients to come into their branchesfor help.
Cegeka’s team brings NN’s business objective and vision for a upgraded insurance experience with all fronts covered - from architecting, designing, implementing and securing NN Direct Retail.
System main functionalities:
Monitoring, reporting and Customer Insights
The result of our closely but remotely collaboration is available in both Apple Store and Google Play Store. And this is only the beginning of a long-term relationship, as we continue to add new valuable features and elevate the existing experience. The best is yet to come!