License Analyst

Digital Workplace

Cegeka is a System Integrator that provides Managed Services for multiple customers across Europe on a 24 by 7 basis. The EDC (European Delivery Center) Division is structured on 4 main levels of technical competence: Support Technician, Support Engineer, System Engineer and Architect. The 4 levels act as a team to ensure customer satisfaction. As an analyst, you will fulfil an important role in our customer dedicated team. You are part of the Cegeka 1st Level Team and you are our main customer interface. The team operates in standard day shifts. The virtual-customer team has a dedicated delivery model and it offers support to recertificate and ensure customer’s employees have the right access and in time. The CGMSC Team is located in two different sites, Iasi and Bucharest that assure backup to each other.

  • Execute periodical checks on licenses and accesses on all applications used by the customer
  • Assisting in creating operational reports
  • Create Jira tickets for each license check
  • Follow-up with line manager for each license check
  • Deliver entire work package received in due time and according to the procedures in place
  • Act as Primary Point Of Contact for calls, mails and tickets (self-service portal and internal/customer ticketing tool/s)
  • Escalate urgent situations to line manager
  • Contribute to the knowledge management platform by sharing/updating the existing procedures and/or creating knowledge base articles for new scope/way of working
  • Continuously contribute to the idea management for creating efficiency within the team
  • Constantly keep up to date with the working procedures both the general and customer-related ones
  • Always demonstrate and act in the virtue of the company values
  • Change coordination activities
  • Follow up of tickets with support groups (internal & external)

What you need to succeed:

  • Computer literacy
  • Excellent English skills
  • Good technical skills: hardware/software troubleshooting, remote connectivity, etc.
  • Team spirit, punctuality and flexibility
  • Multitasking focus is necessary (multiple channels and E2E ownership are assumed as part of the core delivery of the role)
  • Learning oriented person and willing to grow in a technical position within the company
  • Knowledge in relevant IT industry and more specifically in access and license management is an asset
  • Experience with industry best practices (ITIL) is a plus

What are we offering:

  • Working together with motivated and expert colleagues on digital solutions that help your customers achieve their goals;
  • 22 Annual Vacation plus additional days off according to internal policies;
  • Gym Subscription according to the internal policies;
  • Great online and offline facilities to work on your personal and professional growth - budget for courses, trainings, self-development online platforms, internal initiatives;
  • Access to Benefit Online platform where you can choose to invest a monthly budget in: meal tickets, holiday packages, courses, vouchers for a variety of categories – cultural, entertainment;
  • Flexible work from home policy – currently working remote, welcoming colleagues to work at our office anytime they desire.
In Cegeka you see how a family-based company truly brings family principles to all its activities.

Anca Udroiu

Project Manager, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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