Service Designer (All Cities, RO)

Sales, Management & Support, Architecture

Do you like to create service strategies and designs? Do you thrive when challenged by complex contracts, evolutions and customers? As a Service Designer you enable Cegeka in taking a next step in enforcing its position as mature outsourcer and managed services provider.

  • You create service architectures & you define service frameworks
  • You setup the governance, process structures, service levels, standard strategic and operational services, service positions, aso.
  • You create managed services in Hybrid Cloud, Digital Workplace and Cyber Security from the service point of view
  • You are the contact point for the business in transformational projects such as a creation of a service desk, setting up strategic workforce management and modernisation of operational processes
  • You are leading the process of gathering, prioritizing and translating business requirements towards our digital factory as we have an ambitious plan to digitize our services toward our customers
  • You interact with customer teams, product management, operational teams, thus aligning with all parties involved
  • You work at a Cegeka location of your choice in combination with home working

What you need to succeed:

  • You are service obsessed and technology eager
  • You have a thorough practical experience in service design of IT environments and/or organizations, preferably IT outsourcing infrastructure related
  • Knowledge of process and service frameworks such as ITIL and SIAM is a must
  • Entrepreneurship is in your DNA and therefore you can work strategically, analytically and conceptually
  • Thanks to your empathy and persuasiveness, you can not only stay high level, but are also able to bring theory to practice
  • You are a very good communicator and result driven
  • You are a real team player who can also work autonomously
  • You have an excellent knowledge of English - knowledge of other foreign languages such as Dutch and/or French is a plus

What are we offering:

  • 22 Annual Vacation and 6 bonus days (that are not carried over the next year)
  • 13th salary prorated at the end of the year 
  • Monthly budget of 475 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers
  • Private health insurance package for services covering prevention, diagnosis and treatment 
  • You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost) 
  • Sports Partnership with 7 Card (Romania) and Oxygen in Iasi
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors)
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences
The entrepreneurial spirit here, gives me the drive to be a better engineer, mentor, human.

Gabriel Dragan

Senior Storage Engineer, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.

Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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