Support Technician French & English

Bucharest, Iasi
Engineering & Service Desk

              You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, from Monday to Friday, with working hours between 08:00 AM to 20:00 EET. In addition, for covering critical incidents outside working hours, the team members perform on-call activities through rotation.

  • Act as Primary Point Of Contact for calls, mails and tickets (self-service portal and internal/customer ticketing tool/s) within agreed service level agreements
  • Escalate urgent incidents to our standby agent
  • Troubleshooting on: PCs (laptop + desktop), tablet, Thin Client, printers;
  • Examining all assigned tickets/problems, evaluating complexity, impact and priority
  • Assisting in creating operational reports

What you need to succeed:

  • Excellent French and English skills
  • Excellent customer support skills
  • Good technical skills: hardware/software troubleshooting, remote connectivity
  • Team spirit

What are we offering:

  • 22 annual Vacation and 6 bonus days (that are not carried over the next year)​.
  • 13th salary bonus at the end of the year 
  • Monthly budget of 475 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers
  • Private health insurance package for services covering prevention, diagnosis, and treatment.  ​
  • You can access an operational car leasing contract by supporting a fixed monthly instalment which covers all operation costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost)
  • Sports Partnership with 7 Card and Oxygen in Iasi
  • We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certifications in line with well-known vendors)
  • Wellbeing at the center - we know that there is more to our lives than our jobs, therefore we make sure to tackle wellbeing aspects of our day to day lives through specialized sessions, webinars and internal programs according to our employee's input
  • In close cooperation is a value we live by, through #MomentsThatMatter: monthly hangout parties, team buildings, gamified online experiences
The entrepreneurial spirit here, gives me the drive to be a better engineer, mentor, human.

Gabriel Dragan

Senior Storage Engineer, Cegeka Romania

Aspire to more

For more than 25 years we have handled projects with drive and passion, providing IT solutions that are “tailored” to our customers. This is achievable through our teams of specialists, who are determined to define themselves everyday as the best professionals they can be within the market and leave their mark on IT projects where our impact matters. Given the right circumstances, we believe that together, we can find what enables you to learn faster, grow more and achieve more. Aspire to more.


Teams are were we live, so we always work together here. With passion, and most of all, with a lot of fun, within a culture driven by family values: respect, personal development and entrepreneurship. With a lot of freedom and responsibility. Be part of the next growth phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

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