Operations Coordinator Storage Team

Networking, Storage & Virtualization
Professional

Our mission is to enable technology innovation and help people integrate it into their everyday life. Available 24/7/365, our software development and infrastructure solutions are applicable for customers from all over the world. Machine Learning, Automation, Self-Healing Systems, Cloud Services and DevOps are just some of the rapidly evolving technologies that you can find when choosing Cegeka. IT Infrastructure is today for a company like 'water from the tap' or 'power from the mains'. The Storage Team is part of Infra Nearshoring Division and has members in Romania, Belgium and The Netherlands. As Operations Coordinator, you will be responsible for the operational coordination of the support and system engineers in Romania, Belgium and The Netherlands, ensuring also a thorough follow-up on the shift’s activities (follow-up on ticket-based requests, incidents, problems and changes) and adherence to existing technical and quality processes. In addition to this, alongside your team members, you will be involved in the continual improvement of the processes and procedures in place.

  • You will have an active role as the first point of escalation for all operational inquiries and questions from the team members
  • You will contribute towards a positive morale on the team
  • You will assess team efficiency and continuously tune in towards meeting division KPIs
  • You will evaluate performance metrics of the team members in an operational role, identify and report improvement areas
  • You will coordinate day to day team activities and efficiently plan operations on the storage infrastructure by follow-up on ticket-based requests, incidents, problems and changes
  • You will coordinate the operational activities, delegate task assignments and supervise their completion
  • You will provide data protection product and enterprise application knowledge to the team by assisting in resolution of higher complexity tasks
  • You will investigate and resolve problems for services within team’s area of responsibility by following ITIL processes
  • You will ensure various deliverables are done within due time.

Wat breng jij mee?

  • You have hands-on experience on storage technologies
  • You have technical knowledge for the areas related to data protection and common enterprise applications landscapes
  • You speak and write very fluently English
  • You have a solid knowledge of ITIL methodology and follow-up/follow-through skills
  • You have strong communication and motivational skills
  • You are able to multitask and prioritize
  • You take initiative and you have a "can do" attitude
  • You are a problem solver.
  • #LI-IF1

Wat hebben wij jou te bieden?

  • Cegeka is a strong and fast-growing company, where we are exploiting the latest evolutions in different IT domains.
  • Cegeka has been awarded with the TOP Employer label. The development of our employees is key and top priority.
  • Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths
  • Teamwork in an open and dynamic atmosphere with room for new and fresh ideas and initiatives.
  • Tailor-made guidance! We offer different career paths, and together we look at how we can help you grow and develop in your career.
  • Learning and knowledge sharing are very important to us.
  • In addition to the gross salary, a company car with fuel card, meal vouchers, group and hospitalization insurance, mobile phone contract, fixed expense allowance and powerful laptop, we offer you flexible working hours and a nice work / life balance. Thanks to our Flex Reward Plan, we can offer you tailor-made compensation.

Aspire to more: onze belofte aan jou

Je krijgt bij Cegeka alle ruimte om jezelf als professional verder te ontwikkelen. Samen realiseren we wat je écht wil betekenen voor onze klanten en collega’s. We nodigen je graag uit om met ons mee te groeien. In een ongekende veelzijdigheid aan uitdagende, betekenisvolle IT-projecten. Zet je stempel op projecten bij aansprekende klanten waarbij we het verschil maken. Aspire to more.


We werken hier altijd met elkaar samen. Intensief, met veel plezier en betrokkenheid. Binnen een cultuur gedreven door familiewaarden: vol vertrouwen, mensgericht, open, loyaal en respectvol. Met veel vrijheid en verantwoordelijkheid. Kom deel uitmaken van de volgende fase van een trots, succesvol, snelgroeiend, innovatief, Europees IT-bedrijf vol ambities.

Sollicitatieprocedure

Heb je vragen over deze vacature?

Neem contact met me op.