IAM Support Engineer (Athens)

As an IAM Support Engineer, you support the day-to-day operation of Identity & Access Management (IAM) services for customers. You are responsible for executing operational activities, handling incidents and service requests, monitoring service health, and maintaining IAM platforms under the guidance of experienced Security Engineers and Security Architects. The role provides a strong foundation for developing technical expertise in IAM and serves as a growth path towards Security Engineer. You work within a managed services environment where reliability, security, and customer satisfaction are key. You support identity governance, authentication, privileged access, access management, and identity lifecycle processes across various IAM technologies and customer environments. Your focus is on delivering operational excellence while learning IAM concepts, security principles, and platform technologies. As part of the operational team, you assist in resolving incidents, fulfilling service requests, executing approved standard changes, monitoring platform health, and maintaining operational documentation. You work closely with Security Engineers for complex technical issues and with Security Architects for design-related topics. You contribute to the stable and secure operation of IAM services while continuously building knowledge and skills to grow into a more advanced engineering role.  #LI-AP1

• Handle IAM-related incidents, requests, and operational tickets.
• Monitor the health and availability of IAM platforms and services.
• Execute approved standard changes and operational procedures.
• Perform user, role, group, and entitlement administration activities.
• Support onboarding and offboarding of identities, applications, and systems.
• Assist with access reviews, governance activities, and audit requests.
• Document operational activities, incidents, and resolutions.
• Escalate complex technical issues to Security Engineers when required.
• Collaborate with Security Engineers and Architects to learn IAM technologies and best practices.Contribute to continuous service improvement initiatives.

• Experience or familiarity with the following tools: Delinea, Omada, IBM, Microsoft Entra ID (Azure AD), Active Directory, SAML, OAuth, OIDC and SCIM
• Customer-focused with clear communication and a collaborative mindset.
• Analytical and detail-oriented, with a strong focus on quality and security.
• Proactive and accountable, taking ownership of tasks and solutions.
• Adaptable and eager to learn, with good planning and organizational skills.