Catalytic Synergy with Dynamics 365 and Power Platform

Achieving customer excellence is crucial for chemical companies to build trust, loyalty, and satisfaction, driving repeat business, referrals, and long-term profitability.

Microsoft Dynamics understands changing client demands, and supports this by being agile and quickly adaptable. Further, it gives you clear insights and helps you to make informed business decisions through accurate unified data.

"Our sales teams are very happy. They now have mobile access to all customer data, which is handy when they're on the road. Dynamics 365 serves as a one stop shop for all teams involved with our customers. We truly have become a more connected company, which is a win-win for both our customers and our own employees."

Marco Schillemans, Digital & IT Manager, Q8Oils

Fragmented data, siloed departments, and not having a full view of all activities: sounds familiar? No worries about this, you are not the only company working in the chemical industry that is facing this challenge.

Overall, a 360-degree view in Microsoft Dynamics 365 enables you to make informed decisions, improve customer satisfaction, optimize resource utilization, and drive business growth.

“The real added value, however, is the seamless integration of numerous add-on independent software vendor (ISV) applications, like our new b2b webstore, which significantly enhances our ability to cost-effectively serve smaller customers. Interactions with customers have also become much more efficient. For example, implementing EDI (Electronic Data Interchange) is almost plug-and-play, and onboarding someone onto EDI is way easier and cheaper.” 

Paul Van den Bulcke, CRC’s Managing Director EMEIA 

Price volatility and heavy operational investments require optimal production planning, maintenance and operation efficiency insights. Stay ahead of these challenges with the right financial and operational overview. 

Microsoft Dynamics 365 offers various features to help you out with this challenge. Supply chain planning & MRP, labeling, barcoding & EDI, vendor-managed inventory and demand planning are just some of the great examples that are included in 365.

"We can spot opportunities much quicker, and our clients are serviced faster and better" 

Marco Schillemans, Digital & IT Manager, Q8Oils

Waste, by-product processing, water usage, climate impact…these are just a few of the challenges that you will recognize as a company in the chemical industry. A connected supply chain and optimized production process unlocks detailed product information and traceability.

Microsoft Dynamics 365 offers tools for energy management, IoT integration, data analytics, and sustainability reporting to help your chemicals company to reach sustainability goals. 

Thanks to Dynamics 365, Bieze Food Group can work more than ever with intelligent solutions for forecasting and for controlling waste flows and transport movements. This helps the company realize its sustainability goals towards zero waste and less transport.

Read the full case