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CRM
Customer Engagement
marts 21, 2023
Techsplained: Omnichannel for Customer Service
Exceptional customer service is more important than ever. Your organization must meet the demands of customers who expect quick and efficient support, no...

Yannick Noens
CRM
Customer Engagement
marts 13, 2023
What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 1?
With general availability starting from April 2023 and running till September 2023, the first release wave of the year will expand Dynamics 365 Sales,...

Maarten Bekaert
CRM
ERP
januar 24, 2023
How to do more with less using Microsoft Dynamics 365 and Power Platform
Investments in people and technology should be strategic and decisive to help people do more with less—less time, less cost, and less complexity. As companies...

Stijn Geeroms
CRM
Customer Engagement
september 27, 2022
Techsplained: Customer Insights
What is a Customer Data Platform (CDP)? A Customer Data Platform – or CDP for short – is a database software that connects different data sources and systems....

Maarten Bekaert
CRM
maj 11, 2022
6 reasons why Microsoft Dynamics 365 is the ultimate business platform
When talking about business applications, Microsoft and Salesforce are the two main giants. So of course, they’re often pitted against each other. We’re not...

Maarten Bekaert
CRM
Customer Engagement
marts 11, 2022
What’s new for Sales & Marketing in Microsoft Dynamics 365 release wave 1?
Scheduled from April through September 2022, release wave 1 brings numerous new features to the Microsoft Dynamics 365 platform. Wondering what exactly the...

Maarten Bekaert
CRM
Customer Engagement
september 26, 2021
What's new for Sales & Marketing in Microsoft Dynamics 365 Release Wave 2?
Microsoft’s 2021 Release Wave 2, rolling out between October 2021 and March 2022, brings many interesting new capabilities to the Microsoft Dynamics 365...

Maarten Bekaert
CRM
Customer Engagement
august 11, 2021
3 steps towards the best data integration strategy for your business
In today’s data-driven world, avoiding data silos is vital for efficient workflows involving data-generating departments – which is exactly where data...

Stijn Geeroms