Customer Engagement

Exceptional customer service is more important than ever. Your organization must meet the demands of customers who expect quick and efficient support, no...

With general availability starting from April 2023 and running till September 2023, the first release wave of the year will expand Dynamics 365 Sales,...

What is a Customer Data Platform (CDP)? A Customer Data Platform – or CDP for short – is a database software that connects different data sources and systems....

Virtual Entities enable you to integrate data in financial and operational apps into Dataverse without duplicating said data. Although the data is still in...

In this second blog post in our 'Cegeka Tech Talk' series, we discuss the integration of data using the CDS Data Integrator. Data Integrator is an...

In our 'Cegeka Tech Talk' blog series, we review the different ways of integrating data between Microsoft Dynamics 365 Customer Engagement and Finance &...

In our previous Tech Talks blog posts, we've talked about integrations between D365 CE and F&O with Dual Write, CDS Data Integrator and Virtual Entities....

Scheduled from April through September 2022, release wave 1 brings numerous new features to the Microsoft Dynamics 365 platform. Wondering what exactly the...

Microsoft’s 2021 Release Wave 2, rolling out between October 2021 and March 2022, brings many interesting new capabilities to the Microsoft Dynamics 365...

In today’s data-driven world, avoiding data silos is vital for efficient workflows involving data-generating departments – which is exactly where data...