Nowadays, many airports offer VIP services. To be able to use these exclusive services, VIPs need to make their reservations in advance. But managing all these reservations and keeping track of numerous open invoices costs airport staff a lot of time and effort. Using Microsoft Power Pages, you can build an intuitive portal where customers and partners are able to manage their reservations themselves.
Airport VIP services are, as the term suggests, somewhat exclusive, and often include:
In order to be able to take advantage of this superior level of service, travelers need to reserve in advance. There are 2 ways to do this:
One of our customers – a major European airport – was finding it difficult to manage its VIP reservations.
Together with our client, we devised a solution to the problem, in order to give clients and partners more ownership of the process and allow them to manage and track their reservations themselves.
To tackle this challenge, we built an intuitive reservations platform using Microsoft Power Pages. The portal is accessible to both partners, i.e. the credit card companies, and individual VIPs. Depending on their role, users are given a different view in the portal.
If a VIP contacts the credit card company to make a reservation, for example, the procedure is as follows:
Today, all parties involved in the reservations process are already reaping the benefits of the portal:
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