You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends)
Act as Primary Point Of Contact for calls, mails, tickets (self-service portal and internal/customer ticketing tool/s) and chats within agreed service level agreements
Escalate urgent incidents to our standby agent
Assisting in creating operational reports
Handling the back-office tasks as defined during customer intake/change of scope (dynamic customer portfolio)
Continuously contribute to the idea management for creating efficiency within the Service Desk Team
Actively participate in change coordination activities
What you need to succeed:
Excellent French and English skills
Excellent customer support skills
Good technical skills: hardware/software troubleshooting, remote connectivity
Team spirit
What are we offering:
22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
A seniority day is added every 3 years in the company
Floating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekend
A performance-based annual bonus prorated according to the number of worked months in a year
Private medical insurance
Access to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packages
Financial support for the birth of your child or unhappy events
A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
We offer remote work flexibility, driven by smart working principles and aligned with team goals and values
Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues’ input
Moments that matter, like recurring hangout parties, team buildings, team bonding events.
Cegeka’s multicultural environment offers diverse perspectives on problem-solving.
Konstantinos Malliaras
Network & Security System Engineer
For more than 30 years we have handled projects with drive and dedication, providing IT solutions that are tailored to our customers' needs. Working with the customer, not for the customer, is how we thrive. We pour passion and fun into every day, fostering a culture of respect, personal development and entrepreneurship, of both freedom and responsibility. Together, we can find what enables you to learn, grow and make your mark, becoming the best professional you can be.
Join Cegeka and be a part of the next chapter in the story of a proud, successful and innovative global IT company.
Application flow
1. Apply
If the role is interesting apply, or get in touch with the dedicated recruiter for more details.
2. Assessment
Our Recruitment team will take a look at your application and let you know the next steps.
3. Meet us
Within two steps we will meet and we can discover together if we are a match on both sides.
4. Time to start!
Accepted our proposal? Great! We look forward to working with you.
