Service Desk Agent with French & English 24/7

Athens
Engineering & Service Desk

You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends)

  • Act as Primary Point Of Contact for calls, mails, tickets (self-service portal and internal/customer ticketing tool/s) and chats within agreed service level agreements
  • Escalate urgent incidents to our standby agent
  • Assisting in creating operational reports
  • Handling the back-office tasks as defined during customer intake/change of scope (dynamic customer portfolio)
  • Continuously contribute to the idea management for creating efficiency within the Service Desk Team
  • Actively participate in change coordination activities

What you need to succeed:

  • Excellent French and English skills
  • Excellent customer support skills
  • Good technical skills: hardware/software troubleshooting, remote connectivity
  • Team spirit, drive and motivation

What are we offering:

  • 22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
  • A seniority day is added every 3 years in the company
  • Private medical insurance
  • Monthly meal tickets
  • Flexible benefits – 25 EUR/month, that you can invest however you choose
  • A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
  • We offer remote work flexibility, driven by smart working principles and aligned with team goals and values
  • Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues’ input
  • Moments that matter, like recurring hangout parties, team buildings, team bonding events
It’s great that Cegeka invests in employees through training and coaching programs.

Georgia Margariti

Change Manager

Application flow

1. Apply

If the role is interesting apply, or get in touch with the dedicated recruiter for more details.

2. Assessment

Our Recruitment team will take a look at your application and let you know the next steps.

3. Meet us

Within two steps we will meet and we can discover together if we are a match on both sides.

4. Time to start!

Accepted our proposal? Great! We look forward to working with you.

Do you have any questions about this role?

Let's connect.

Diana Mateiciuc

diana.mateiciuc@cegeka.com
+32 11 240234