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FTA communicates more efficiently with centralized web platform

Alain Palmen, IT Manager Foreign Trade Association

Industry: Automotive 


More efficient communication with FTA members, more control for FTA staff

The FTA has expanded its activities over the past decade, which is reflected in the increase in its websites. The lack of a central point of contact meant that communication with FTA members was becoming increasingly harder and it was difficult to find information quickly. So the FTA decided to modernize its websites.

Cegeka had to make the FTA websites user-friendly again for FTA members by centralizing and restructuring the information. Cegeka also needed to ensure that the staff of the FTA had more control over the website management, maintenance, content and security updates.

 

 

Accessible, modern and future-oriented

Originally there were more than ten websites and Cegeka reduced these to four websites, centralized on one web platform to give greater control over the website management. The company enhanced the FTA's image with a new, uniform design and finetuned the information architecture. Cegeka also sorted out missing licences, performed security updates and ensured that the new website is in line with current web standards and practices, such as a responsive web design. Finally, Cegeka designed the web platform so that it can be easily modified in the future.

User-friendly and modern platform

Thanks to the web platform from Cegeka, FTA members can go straight to a user-friendly and accessible website where all the information is centralized. As a result, the FTA website is now a lot easier to use, making communication with FTA members smoother and more efficient than before. The web platform is not only simpler for members to use, but also for the staff of the FTA.

The modernized websites give FTA staff more control over the website management, maintenance, content and security updates. The staff can do more themselves and now they have only one provider – and that is Cegeka. The centralized help desk means that the FTA now also has a clear idea of the expected costs, allowing them to make smart decisions.

Cegeka Annual Report 2017

“Cegeka was the only provider that did not blindly follow our intstructions, but actively helped to look for the best solution."


Challenges

  • User-friendly and modern web platform

  • Smooth and efficient communication

  • Better and future-oriented budget management

Results

  • Clearer communication with FTA members, more control for FTA staff

  • User-friendly and accessible website where all information is centralized

  • Easier to manage, maintain, secure and update websites

Solution