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Why iPaaS is the best solution to 4 crucial SaaS integration IT issues

USE CASE,


Software as a service (SaaS) applications have a lot to offer businesses of all sizes and in every sector. Developed by specialists to perform a selection of functions, SaaS offers enterprises access to common or industry-specific tooling that would be time-consuming to develop in-house. SaaS products evolve in response to requests and suggestions from their users and offer excellent value-for-money.

However, as with everything that sounds too good to be true, there is a downside. Introducing SaaS to your organisation can create unexpected problems. For example, sales and marketing might love using HubSpot, Dynamics or SalesForce but they still need to be included in the corporate infrastructure and applications.

Getting the various SaaS programs to play nicely with each other, and with the existing infrastructure, can be challenging. Users expect around the clock continuity no matter how complex the environment is. This can put your IT department under extra pressure – they’re responsible for the end-to-end working of all software, including the interaction with SaaS, which is hosted externally and out of sight.

SaaS benefits

  • Affordable, powerful specialized software tools
  • Fast-track adoption takes just minutes to set up
  • Lower maintenance costs
  • Customer service direct with SaaS supplier
  • Provides detailed insights that meet the business goals of each specific department
  • An agile way to keep up with sector trends

SaaS risks

  • Hard to predict additional resources to integrate with existing systems
  • Low barrier to entry creates security risks for your organization
  • External updates can interfere with your existing infrastructure
  • No in-house control over maintenance and software changes
  • Risk of loss of control of data, breaches of in-house IT security policies.
  • Creates shadow IT

While SaaS offers many business benefits there are 4 main challenges:

  • Introducing a SaaS component without disrupting business processes
    Introducing a SaaS component without disrupting business processes

    Even the smallest organization runs myriad tools and applications to support their business. Systems may be operating from the cloud, on-site servers or on mobile platforms. Ensuring that these systems run smoothly together so as not to disrupt business processes is a challenge.

  • Getting the full picture when your data is scattered
    Getting the full picture when your data is scattered

    Integration is essential so that you can have a complete view of everything you need to know about your business operation. Without effective integration, data is isolated, scattered, and stored in multiple locations. When integrated, your business processes can work seamlessly across interconnected solutions in harmony with each other.

  • Predicting the effort and budgets you need to keep pace with change
    Predicting the effort and budgets you need to keep pace with change

    Setting up SaaS subscriptions for an application is affordable and can be done with a few mouse clicks. Connecting it with existing systems is a different matter. Integration efforts are often underestimated, or even overlooked, in budgeting exercises. Because the applications evolve and change at a pace outside your control, integration is an ongoing process. Managing and monitoring are sometimes forgotten – users assume that integration is a one-off project, rather than a process that evolves constantly as the applications themselves do.

  • Identifying and resolving issues early before they cause bigger problems
    Identifying and resolving issues early before they cause bigger problems

    Before you implement a solution, you need to identify what is causing the problem. Doing this quickly in a scattered and disconnected landscape of multiple applications is complicated. The more systems that are involved, the more complex it is to find the root cause. Downtime while you figure out what is causing the problem can impact your business. How can you monitor external services in your organization’s ecosystem? Is it even possible to predict and avoid future problems?


Examples of SaaS Integration

Chris, in Sales and Marketing, is using HubSpot to track sales leads and manage customer journeys. The marketing automation it offers is perfect for his department’s ambitious plans. However, they want to connect it with Microsoft Dynamics 365 which operates on their main corporate CRM platform. This is a challenge because Chris is not sure if they have been following the IT department’s rules. The Sales and Marketing Director is concerned that the IT department might not prioritize the changes, or worse, that they will tell Sales and Marketing that they cannot use the SaaS applications that they rely on to meet their targets.

Other examples include:

  • Interconnecting Dynamics CRM with the internal ERP system running on a MainFrame environment
  • Interconnecting ServiceNow or Zendesk with a myriad of back-end applications to replace current in-house developed solutions
  • Migrating local ERP to SAP online

Using integration to make the most of SaaS

Of course, these challenges should not mean that your business stops using SaaS applications. That would be unrealistic. It would put you at a competitive disadvantage.What you need is a way to eliminate those blind spots, illuminate the shadow IT, and make sure that your security and data guidelines are not inadvertently breached.You need end-to-end integration between all applications, no matter how big or small. Enter iPaaS.

Some see it as the digital glue between the data, applications, and partners. It works no matter what the software is, where it is running or how it is deployed. You could compare it to Nightvision goggles, giving you 20/20 vision on every hidden corner of all the applications being used throughout your organisation. No more gaps or data silos, no more broken processes or alternative paths. Simply put, it brings order to the digital chaos.


A better way to integrate SaaS

Whatever you compare it to, using iPaaS gets rid of those Monday morning headaches when something seems wrong. You’ll have the 360-degree view crucial to keeping things running smoothly and securely. You’ll be able to detect potential issues before they develop and have an audit trail of data organisation-wide.

iPaaS gives you a universal and secure way to use third party services. Your company’s departments will continue to have all the business value of the SaaS products they love. Your IT department will have the confidence that everyone is using SaaS securely. Service credentials are stored in a secure vault and managed by your IT department. It’s a win-win for everyone.

Eliminate potential downtime and bring order to the digital chaos with iPaaS.

Advantages of iPaaS

  • Get all of the business value of SaaS without the risks
  • Smarter use of development resources, better planning, efficiency and use of budgets
  • See the true inner workings of your business
  • Agile and flexible – users can add new SaaS tools, new partners can be integrated easily
  • Peace of mind – security and compliance are integrated centrally
  • Future proof – as applications evolve, integration evolves with it
  • Data control – define how data is used, where it is stored and who can change it
  • No more data islands or silos – audit trail of data leaving your company
Download ebook - Towards an integrated IT landscape with iPaas

Challenges

  • Multiple SaaS accounts operating on different systems
  • Shadow IT
  • No control over updates and security of SaaS offerings
  • Resource management
  • Identifying and resolving issues quickly in a complex environment
  • Updates and changes are beyond the control of your organisation

Approach

  • Integration of SaaS accounts and internal tools
  • Monitor security risks with integration
  • An integrated digital workplace with single sign on
  • Subscription-based pricing, pay for what you use
  • Monitor and manage issues centrally, 360-degree view
  • Dashboard view of the full process

Solutions


Results

  • Save time, increase efficiency for users & IT department
  • Reduced security risks
  • Better user experience for employees
  • Greater business agility, integration made easy
  • Improved, more responsive monitoring
  • More accurately predict resource requirements