Aviation

In unprecedented times of crisis, Aviation needs to cope with lock-downs, fewer passengers and flights, plus retaining customer loyalty amidst hundreds of thousands of refund requests.

While the industry has been championing the adoption of IT for the past 30+ years, it is now that true innovation will help some organizations stay afloat - and its lack drive others into an early demise. So far, Cegeka has helped Aviation actors keep vital systems functioning properly and securely, deploy customized systems for various airlines together with its partners - and it can do much more.

Our own Natural Language Processing engine brings about a much smoother customer experience and it is complemented by the ability to automate repetitive flows via Robotic Process Automation, where we implement best-in-class solutions. Whether you need to free up human talent for refunds, bookings, on-the-fly ticket changes, or keeping up-to-speed with daily changes in the borders regime, we can help. Pan-European organizations such as Eurocontrol and the EU Aviation Safety Agency have entrusted us with maintaining and expanding their IT ecosystems.