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Microsoft Dynamics 365

Develop your organization's true potential: the full report

Looking for a complete, end-to-end solution for your business applications? Look no further: Microsoft Dynamics 365 has everything you need and more. Complete integration, a full stack of apps – though you only pay for what you actually use – and best of all: a user-friendly, cost-efficient, productivity-enhancing platform for your business.

This regularly updated page gives you the complete overview of features, benefits and capabilities of Dynamics 365. We hope you’ll find the answer here!

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What is Microsoft Dynamics 365?

Dynamics 365 is Microsoft’s business application platform. It consists of cloud-based apps for your CRM and ERP, and can be seamlessly integrated with other Microsoft tools such as Power BI and Microsoft 365 (Office 365). The result: a future-proof foundation for business growth.

In the old days, Microsoft used to make software solutions such as Dynamics AX, Dynamics NAV and Dynamics CRM available as separate business apps with compulsory integration options. With Dynamics 365, all that has changed: everything is now offered as a cloud solution that meets all your digital needs. And the best part: you only pay for what you actually use.

How Dynamics 365 drives innovation

Microsoft strives for meaningful innovation. With Dynamics 365 and Power Platform, innovations like artificial intelligence (AI) and mixed reality (MR) can be implemented faster and more accurately, forever impacting and changing the way you look at your business.

Curious to see how Microsoft has translated  ‘meaningful innovation’ into exciting and readily available technology like Microsoft 365 Copilot? And how you can use that tech to boost your business?

Check out our 1-minute explainer videos Check out our webinar on Microsoft 365 Copilot

Why should I use Dynamics 365?

Productivity: By merging productivity tools with general business software and leveraging familiar tools like Outlook, Excel and Power BI, you seamlessly connect data from various sources: your business processes, Microsoft 365 (Office 365) and more.

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Intelligence: Artificial Intelligence provides you with practical data and insights to streamline all your business processes and proactively guide your employees towards optimal business results.

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Flexibility: Thanks to Microsoft PowerApps, people within the organization with little to no coding skills can build new applications on the business platform or adapt existing apps. No matter how big your business gets, Dynamics 365 has all the answers.

Microsoft Dynamics 365 lets you start small and build your way up. Focus first on your key business processes, those that give you a competitive edge. From there, determine your own growth rate, expand effortlessly and reap the benefits of the cloud and Dynamics 365.

What’s the difference between Dynamics 365 and Dynamics AX, NAV & CRM?

Before the release of Dynamics 365, Microsoft offered a whole range of individual business solutions such as Dynamics AX, Dynamics NAV and Dynamics CRM. How did these translate into the new ecosystem? And how do you make a smooth transition from the old system to Dynamics 365?

The applications of Microsoft Dynamics 365

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What is Microsoft Dynamics 365 Sales?

The older Dynamics CRM platform split into three applications when it transitioned to Dynamics 365: Dynamics Sales, Customer Insights and Customer Service. This way, each employee can work with a tool tailored to their role.

With Dynamics 365 Sales, your organization gets a comprehensive picture of your customers combined with in-depth insights. By proactively responding to your customers’ needs, you can create even greater customer value and go above and beyond their expectations.

[Blog] Microsoft Dynamics 365 updates: what's in it for sales?

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What is Microsoft Dynamics 365 Customer Insights?

Dynamics 365 Customer Insights goes beyond the ordinary marketing tool. Search and nurture potential customers by taking your marketing efforts to the next level: automate your marketing processes, launch e-mail campaigns, create web forms or other targeted content to spearhead your lead generation.

[Blog] Microsoft Dynamics 365 updates: take marketing to new heights

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What is Microsoft Dynamics 365 Customer Service?

Customers want fast, personal and relevant answers on every available channel. Dynamics 365 Customer Service gives you the tools you need to exceed customer expectations.

[Webinar] Find out how Dynamics 365 can help you build out omnichannel service

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What is Microsoft Dynamics 365 Finance?

The modern version of Dynamics AX, Dynamics 365 Finance allows you to automate your organization’s financial processes and modernize your business operations. Build a solid base for forecasting, closing and budgeting, and keep track of your corporate finances at any time.

[Blog] Microsoft Dynamics 365 updates: finance

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What is Microsoft Dynamics 365 Supply Chain Management?

With Microsoft Dynamics 365 Supply Chain Management, you can consistently deliver products on time, optimize resource planning, adapt to changing business models, and help ensure business continuity while staying profitable.

[Blog] Microsoft Dynamics 365 updates: supply chain management

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What is Microsoft Dynamics 365 Project Operations?

With Dynamics 365 Project Operations, you can deliver projects on time and on budget. Prioritize sales opportunities on a project-by-project basis with built-in intelligence and plan for successful outcomes. 

[Blog] Microsoft Dynamics 365 updates: project operations

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What is Microsoft Dynamics 365 Field Service?

With Dynamics 365 Field Service, your organization can be of better service to your customers through proactive maintenance and predictive scheduling. With built-in intelligence, you are able to reduce operating costs, deliver positive on-site experiences and resolve issues before they even happen.

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What is Microsoft Dynamics 365 Commerce?

Most businesses contend with complicated sales processes, particularly since the rise of e-commerce. It’s important to have a comprehensive picture of your business, so you can keep up with trends and the never-ending changes in buying behavior.

By bringing together digital, store and back-office processes with Dynamics 365 Commerce, you can create a more personal connection with your customer and improve their shopping experiences, all the while making your employees more productive.

[Webinar] Generate a Customer 360° view with a fully-integrated Microsoft stack

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What is Microsoft Dynamics 365 Human Resources?

Hiring the right person can be a challenge. How do you find the right future employee? Which channels are you targeting? Can you trust someone just by taking their word for it?

Dynamics 365 Human Resources streamlines your company’s HR processes. Through seamless onboarding, you’ll bring in the right people, engage them, and let them develop their talent.

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What is Microsoft Dynamics 365 Business Central?

Dynamics 365 Business Central bundles all the capabilities of Dynamics NAV – and then some. It combines ERP and financial software with, among others, Dynamics CRM, workflow tools (to demolish the walls between ERP and CRM solutions) and a tool to develop your own mobile applications without too complex code. And all that on one central cloud platform.

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