Cegeka_Logo Language Solutions Back
Solutions
Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

Industries Back
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management.

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights Back
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

About Us Back
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Our Story

The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

Icons_Navigation_Annual Report

Annual Report

See how our work makes a difference, explore the full annual report to learn more.

More Cegeka

Our Management

Corporate News

Contact & Locations

Back
Select language

Global   (EN)

Austria   (DE)

Belgium   (NL)

Belgium   (FR)

Denmark   (EN)

Germany   (DE)

Italy   (IT)

Romania   (EN)

Sweden   (EN)

The Netherlands   (NL)

United Kingdom   (EN)

United States   (EN)

Let’s get in touch
Cegeka_Logo Solutions
Solutions
Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries
Website_Navigation_Agri_and_Food

Agri & Food

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management.

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

About Us
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Our Story

The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

Icons_Navigation_Annual Report

Annual Report

See how our work makes a difference, explore the full annual report to learn more.

More Cegeka

Our Management

Corporate News

Contact & Locations

Global   Global EN Austria   Austria DE Belgium   Belgium NL Belgium   Belgium FR Denmark   Denmark EN Germany   Germany DE Italy   Italy IT Romania   Romania EN Sweden   Sweden EN The Netherlands   The Netherlands NL United Kingdom   United Kingdom EN United States   United States EN Let’s get in touch
Home Discover our latest blogs Discover our latest blogs Techsplained: Remote Assist
ERP
Projects & Services
2 minutes reading

Techsplained: Remote Assist

Daan Danneels

Daan Danneels

april 27, 2022

Do you have technicians or experts flying around the world to offer support on location? That can be a costly and time-consuming affair. Enter Remote Assist: a revolutionary new technology that uses your smartphone or the Microsoft HoloLens to offer support from anywhere in the world through an immersive augmented or mixed reality experience.

Techsplained is an animated video series in which we dissect current and upcoming technologies and business solutions. Episode 2: Remote Assist.

Imagine you have a technician working on a machine. When things get complicated, he requires expert support, for instance from the machine manufacturer. Before Remote Assist, that expert would have to travel to that location. For some industries or companies that means travelling across the globe.

 

With Microsoft Dynamics 365 Remote Assist, the technician can call the expert and share his field of vision. So when he’s looking at the machine, the expert is looking at the machine. The expert can then give instructions, or even project things onto the screen. A rough drawing, highlighting a part on the machine, making annotations on the shared view, projecting images such as a technical sheet …

 

Collaborate from anywhere

There are two ways to use Remote Assist. The cheapest and easiest way is to simply use a smartphone and use Remote Assist through augmented reality (AR). The biggest drawback is that you can’t work handsfree.

 

The second way is through mixed reality (MR): the Microsoft HoloLens is a unique holographic device that offers ready-to-use applications for your business. A holographic device? With the HoloLens, you can stream what you’re seeing to anyone around the world. Through mixed reality, others can then add information onto your vision.

 

Who’s this for?

The Remote Assist offering completely integrates with Dynamics 365 Field Service which offers great value to your field workers. When they’re calling in an expert, all notes, screenshots and time registration will be automatically linked to the associated work order.

But Remote Assist can be valuable to many more industries. Think of manufacturing, engineering, construction or even healthcare, where the HoloLens could be used during an operation. Or Remote Assist can bridge the gap between online education for practical subject matters. Really any form of digital collaboration like offering expertise or coaching can benefit from Remote Assist.

 

Generate business value

The obvious advantage of Remote Assist is that your engineers and experts can reduce travelling costs and time, saving money by collaborating more efficiently. But within Field Service, the first-time fix rate of technicians will go up, which can consequently increase the uptime of the machines. This in turn will deliver a greater return in your investments in the machine park. And, let’s be honest, your employees will love working with a cool new gadget.

 

Once you’ve purchased the Microsoft HoloLens, a lot of new features become readily available. How about Microsoft 365 Guides, where you can implement complete step-by-step guides for a machine or task. With the rise of remote working and the increasing complexity of machines, Remote Assist ushers in a new age of digital collaboration.

 

Techsplained: innovations don't have to be complicated

Discover how you can go above and beyond in the digital age with the latest technologies featured in our series of 1 minute animated explainer videos. Inspirational, crystal-clear and a relief from the dry business blogs all over the web.

Check out the entire series here

Daan Danneels

Daan Danneels

Industry Manager - Projects and Services Industry

More of Daan Danneels articles

Get in touch