Become a Connected Company
Get inspired - Customer Engagement

Connected companies are always up to any challenge – harnessing the power of data to optimize operations, engage with customers and empower employees. But how and where to start this journey? Here at Cegeka we’re keen to share our knowledge, let you in on best (and worst) practices, and showcase some amazing yet quite feasible innovations. Join us in our mission to propel businesses into tomorrow!

Copilot release wave 1 2024
CRMCustomer Engagement

Cegeka’s 5 minute update: what’s new for Microsoft Copilot?

Discover the latest changes for Microsoft Copilot in our 5-minute update of the 2024 Release Wave 1...
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MSFT-release-wave-visual-customer-engagement
CRMCustomer Engagement

What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 2?

Release wave 2 will improve the Sales and Marketing platforms with updates to sales engagement,...
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Blog_RW2_2022_Sales_CBS_AT
CRMCustomer Engagement

What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 2?

Release wave 2 helps businesses to optimize the seller experience and reach new levels of marketing...
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2202_CEG_Techsplained 7 still 1 - Sales Copilot
CRMCustomer Engagement_techsplained

Techsplained: Sales Copilot

Eliminate manual data entry and give sellers more time to focus on selling by automatically...
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Techsplained-5-Omnichannel-for-Customer-Service
CRMCustomer Engagement_techsplained

Techsplained: Omnichannel for Customer Service

What is Omnichannel for Customer Service? In our video series Techsplained, we give you a one...
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MSFT-release-wave-visual-customer-engagement
CRMCustomer Engagement

What’s new for Sales, Marketing and Customer Service in Microsoft Dynamics 365 release wave 1?

Release wave 1 will improve the Sales and Marketing platforms with updates to sales engagement,...
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Customer Insights
CRMCustomer EngagementERP_techsplained

Techsplained: Customer Insights

What is Customer Insights? In our video series Techsplained, we give you a one minute dissection of...
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3-Sep-08-2022-12-26-01-11-PM
Customer EngagementFinance & Operations

Integrating Virtual Entities for Dynamics 365 Customer Engagement and Finance and Operations

In this blog post, we discuss Virtual Entities for Microsoft Dynamics 365 Customer Engagement and...
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2-Sep-08-2022-12-26-01-39-PM
Customer EngagementFinance & Operations

Integrating Data Integrator for Dynamics 365 Customer Engagement and Finance and Operations

In this blog post, we discuss the Data Integrator service for Microsoft Dynamics 365 Customer...
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1-Sep-08-2022-12-26-01-15-PM
Customer EngagementFinance & Operations

Integrating Dual Write for Dynamics 365 Customer Engagement and Finance and Operations

In this blog post, we discuss Dual Write infrastructure for Microsoft Dynamics 365 Customer...
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4-Sep-08-2022-12-26-01-39-PM
Customer EngagementFinance & Operations

Using Custom Connectors for Dynamics 365 Customer Engagement and Finance and Operations

In this blog post, we discuss the use of Custom Connectors for Microsoft Dynamics 365 Customer...
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Microsoft Dynamics 365 Release Wave
CRMCustomer Engagement

What’s new for Sales & Marketing in Microsoft Dynamics 365 release wave 1?

Release wave 1 enables sellers and marketeers to harness the power of data and AI in order to close...
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Microsoft Dynamics 365 Release Wave
CRMCustomer Engagement

What's new for Sales & Marketing in Microsoft Dynamics 365 Release Wave 2?

Microsoft Dynamics 365 Release Wave 2 introduces important updates for Sales and Marketing...
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