Customer Engagement

Employees are demanding more and more flexibility – from how they work to the systems they use. This results in information and data overload across multiple...

Data is growing. Everywhere and within every organization. That's why Artificial Intelligence (AI) and Microsoft Copilot are on the rise. But how do you handle...

You obviously want to do everything you can to optimize your customer relationships. To achieve this, you will need a customer relationship management (CRM)...

We have bundled the nicest updates for your everyday Al companion, Microsoft Copilot from the 2024 Release Wave 1 notes! Spend 5 minutes of your day reading...

Welcome to the New Updates for Dynamics 365 Marketing, Sales, and Customer Service of the 2023 Fall Release. Explore the latest tools designed for modern...

Sellers, marketers, and service agents, brace yourselves: release wave 2 is coming! From October 2022 to March 2023, the Microsoft Dynamics 365 platform will...

What is Sales Copilot? In short, Microsoft Sales Copilot is the ideal companion for sellers, allowing them to get rid of the tedious tasks of manual data entry...

Exceptional customer service is more important than ever. Your organization must meet the demands of customers who expect quick and efficient support, no...

With general availability starting from April 2023 and running till September 2023, the first release wave of the year will expand Dynamics 365 Sales,...

What is a Customer Data Platform (CDP)? A Customer Data Platform – or CDP for short – is a database software that connects different data sources and systems....