From Security to Resilience: Changing the Narrative

Congratulations Fabrice! Winning Whitelane’s top security services award for two years in a row is quite an accomplishment. What’s the key to your team’s consistent success?

It’s a combination of factors, really. In 2022, we launched C-SOR²C, our modern Security Operations Center (SOC). From the outset, we prioritized enhancing its detection and response capabilities, increasing visibility and transparency, and fostering collaboration built on trust and a deep understanding of our customers. Whitelane scores are based on customer surveys, which means we have the highest customer satisfaction ratings.

How is the security division performing overall?

We increased our Managed Services revenue by 56% last year, outpacing the market. We delivered our committed roadmap items, including launching the Security Observability Dashboard at Cybersec Europe in Brussels - always a highlight. Following the acquisition of SecurIT in 2021, we also fully integrated the IAM services in our portfolio. And we expanded globally by introducing C-SOR²C in Italy at the end of 2023. In all: a busy and successful year!

"We grew our Managed Services revenue by 56% last year, outpacing the market."

The Security Dashboard ties in with your focus on observability, am I right?

Totally! The Security Observability Dashboard serves as a centralized hub for our customers’ security status. The dashboard aggregates key security metrics such as incidents, vulnerabilities, and compliance, providing a comprehensive insight into their security posture. Customers tell me this is both valuable and unique. We continue to fulfil our mission: empower and equip our customers to enhance their cyber resilience. 

"Customers tell me our Security Observability Dashboard is both valuable and unique."

As I just said, we’re continuously improving to help customers to become more cyber resilient. This year, we’re rolling out our Continuous Security Advisory Framework (CSAF). This is a CISO Office-as-a-Service solution offering customers services beyond traditional SOC, such as a maturity assessment, required assessment tooling, but also strategic guidance on regulatory compliance and security roadmaps. By using CSAF, we relieve the pressure on our customers’ internal security teams and CISOs. We do so by providing insights into their security maturity evolution and by ensuring key security foundations are covered.

What are your priorities for 2024?

Right now, we’re laser-focused on closing the IT-OT security gap by integrating Operational Technology into our security framework. Ransomware is on the rise – it’s all over the news – and attacks in industrial settings are a constant threat – and one we can’t ignore.

That’s why we’re expanding our security coverage to OT environments, aiming for comprehensive end-to-end protection. The extension of our SOC service to cover OT environments is our first achievement.

"We’re laser-focused on closing the IT-OT security gap by integrating Operational Technology into our security framework."

Last year, you mentioned shifting the boardroom discussion from cyber security to cyber resilience. How’s that going?

It’s going much better. Boardrooms are finally discussing the business risks of cyber threats, and building resilience is a top priority. Stricter regulations like NIS2 are also pushing companies to improve their Cyber Resilience to become compliant, which is a good thing.