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Improve employee experience continuously in the digital workplace

Happy employees boost productivity and engagement, reducing costs and enhancing brand image. My User Experience helps you measure and improve the digital experience to increase employee happiness.

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Discover all Digital Workplace solutions

Challenges with the user experience

Although digitalization promises a boost in productivity, employee satisfaction, and a reduction in operating costs, it often presents a new set of challenges, including:

Unhappy employees

If your digital workplace provides a bad user experience, this may increase the likelihood your employees want to leave. Plus, if their constant frustrations are shared with others outside your business, this may not only damage your reputation but could also put off potential employees.

Recurring technical issues

Recurring technical issues not only add to employee dissatisfaction but negatively impact productivity. According to studies, 70% of these issues in a digital workplace go unreported, while each individual issue leads to an average productivity loss of 22 minutes.

Assumptions, not insight

Without tools to monitor and measure the digital workplace, your business can only make assumptions about the employee experience. Very often, those who shout the loudest get the quickest attention, pushing other, and possibly larger, problems and user frustrations to the back of the queue.

An improved user experience based on insight

User experience is at the heart of our digital workplace solution. That’s why we value regular employee feedback - it provides actionable insights to optimize employee experience and boost productivity in the workforce. Results include:

Happy employees

My User Experience measures employee satisfaction, to make sure everyone stays connected and fully benefits from the digital workplace experience. When problems occur, such as a business application failure, the system will notify all application users, preventing frustrated attempts and wasted time trying to access it.

Improved productivity

Our automated workflows act immediately when issues arise. Users who haven't rebooted are reminded to update, and crashes in recently updated applications trigger rollbacks. These workflows solve immediate technical issues and prevent future problems, creating a streamlined digital experience that boosts productivity.

Insights as value drivers

At Cegeka, our data-driven approach offers timely, accurate data on the impact of all issues, including hardware, software problems, employee sentiment, and more. Our Digital Workplace team use this data to prioritize the improvements that will drive value in your organization.

What does My User Experience do?

End-user experience monitoring

Our solution provides user-centric monitoring and reporting, giving a comprehensive view of each employee’s workstation issues, application performance, and user experience.

Platform management

Our technical expertise ensures swift resolution of system errors and incidents related to the monitoring platform. We also perform user management, performance tuning analysis, and a monthly service management report for end-user experience monitoring.

Operational activities

We ensure that issues are promptly addressed and remediated. By integrating our experience into your processes, we cultivate a proactive organization. By aligning business and IT strategies with data-driven insights, we create value for your organization.

Why Cegeka?

Our proven track record

With 350 experts implementing over 50,000 digital workplaces, we have a robust track record of satisfied end users.

User experience experts

Your employee experience is at the heart of our digital workplace solution. Our digital user experience experts work alongside your teams to match your business objectives with the needs of all users.

Our end-to-end, scalable solution

Cegeka offers an all-in-one digital workplace solution. Our solutions are modular and scalable, allowing us to provide customized services that prioritize the needs of all users.

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Create your Digital Workplace and empower your employees

Fill in the contact form and our experts will help you as soon as possible.

Bart Swerts

Product Manager Digital Workplace

We believe in shaping digital together. We don’t just deliver technology, we work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

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Solutions

Services

Industries

Knowledge is our backbone

shaping digital together

Improve employee experience continuously in the digital workplace

Challenges with the user experience

Challenges with the user experience

Unhappy employees

Recurring technical issues

Assumptions, not insight

An improved user experience based on insight

Happy employees

Improved productivity

Insights as value drivers

What does My User Experience do?

Why Cegeka?

Our proven track record

User experience experts

Our end-to-end, scalable solution

Create your Digital Workplace and empower your employees