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What is Microsoft Dynamics 365 for Customer Service?

When Dynamics 365 was introduced, the older Dynamics CRM was split up into three applications: Dynamics for Sales, Marketing and Customer Service. This provides every employee with a specific tool, tailored to their role.

The internet is an invaluable medium, where all the information you could ever want can be found with a click. This also means that customers want fast, personal and relevant answers through every channel. Dynamics 365 for Customer service offers you all the digital tools you need to exceed your customers’ expectations.

Let us walk you through the key features of CRM!

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