When Dynamics 365 was introduced, the older Dynamics CRM was split up into three applications: Dynamics for Sales, Marketing and Customer Service. This provides every employee with a specific tool, tailored to their role.
Dynamics 365 for Sales provides you with an in-depth overview of your customers, combined with detailed insights. This allows you to respond to your customers’ requirements proactively, better meet their expectations and create more customer value.
Dynamics 365 for Sales is the application that allows you to see the wood for the trees in your customer database.