Cegeka_Logo Careers Language Solutions Back
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business.

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

RegulatoryCompliance_Visuals_Navigation (1)

Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

Testing_Visuals_IconNavigation (1)

Quality Engineering

Ensuring seamless software, one Test at a time.

Cegeka Applications Services

Cegeka Applications Services

Building the applications to embed growth, innovation and agility.

Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services Back
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects.

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries Back
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries
Website_Navigation_Agriculture

Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights Back
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy
About Us Back
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Our Story

The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

Icons_Navigation_Annual Report

Annual Report

See how our work makes a difference, explore the full annual report to learn more.

More Cegeka

Our Management

Corporate News

Contact & Locations

Back
Select language

Global   (EN)

Austria   (DE)

Belgium   (NL)

Belgium   (FR)

Denmark   (EN)

Germany   (DE)

Italy   (IT)

Romania   (EN)

Sweden   (EN)

The Netherlands   (NL)

United Kingdom   (EN)

United States   (EN)

Let’s get in touch
Cegeka_Logo Solutions
Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business.

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

RegulatoryCompliance_Visuals_Navigation (1)

Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

Testing_Visuals_IconNavigation (1)

Quality Engineering

Ensuring seamless software, one Test at a time.

Cegeka Applications Services

Cegeka Applications Services

Building the applications to embed growth, innovation and agility.

Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects.

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries
Website_Navigation_Agriculture

Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy
About Us
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Our Story

The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

Icons_Navigation_Annual Report

Annual Report

See how our work makes a difference, explore the full annual report to learn more.

More Cegeka

Our Management

Corporate News

Contact & Locations

Global   Global EN Austria   Austria DE Belgium   Belgium NL Belgium   Belgium FR Denmark   Denmark EN Germany   Germany DE Italy   Italy IT Romania   Romania EN Sweden   Sweden EN The Netherlands   The Netherlands NL United Kingdom   United Kingdom EN United States   United States EN Careers Let’s get in touch
Home Discover our latest blogs Discover our latest blogs Techsplained: Copilot Studio
Power Platform
Low-code apps
3 minutes reading

Techsplained: Copilot Studio

Jasper Callens

Jasper Callens

November 25, 2022

Chatbots seem to be improving every day. And they can offer real business value as well, as they reduce customer service costs, unburden employees and improve the customer experience. What’s more, you no longer need an AI expert or technical wizard to design a chatbot. With Copilot Studio, even your least tech-savvy employees can easily design a sophisticated chatbot themselves. Here’s how it works!

Techsplained is an animated video series in which we dissect current and upcoming technologies and business solutions. In episode 4: Copilot Studio.

 

What is Copilot Studio?

In short, Copilot Studio is an easy-to-design chatbot. It’s a feature within Microsoft Power Platform, but it’s also available standalone.

Through an intuitive no-code interface, anyone can build a sophisticated chatbot, even without any technical knowledge. They simply drag and drop trigger phrases, branches and options in a foolproof interface. This is a prime example of citizen development, where non-IT employees are empowered to build and use apps without requiring IT support.

The chatbot can then be deployed across multiple channels such as intranet, Microsoft Teams or your website.

Curious to discover a real-life application of Copilot Studio? Check our use case! 

How does it work?

At the heart of Copilot Studio is an intuitive and easy-to-use interface where employees can simply define topics and link answers, options or actions to each topic. Here’s a step-by-step overview of the features and capabilities of Copilot Studio.

1. Define topics

First order of business is to define the different topics you want the chatbot to cover.

For instance, you could build a chatbot to answer questions from customers on your website. Possible topics could include opening hours, prices, accepted pay methods or product information.

2. Add trigger phrases

Each topic will then have a few trigger phrases that will elicit a response from the chatbot. You can add multiple trigger phrases. Moreover, a phrase does not need to be exact, the chatbot can deal with some fuzziness.

If the set trigger phrase is ‘what are your opening hours?’, and a customer asks the chatbot ‘when are you open?’, the chatbot will recognize this trigger phrase and link it to the correct answer.

3. Define each step and condition for the trigger phrases

From the trigger phrase, the user can then define each step of the bot and different conditions. You can answer a trigger phrase by giving a response within the chat, displaying an image, or sending a link. Another option is to add different branches to the trigger phrase.

The chatbot can answer a trigger asking for product information with the question ‘which product do you need information on?’. It can then offer a number of options for the customer to click on. The chatbot will in turn follow up with either the correct answer, or it could retrieve a product sheet from a database and send it to the client.

4. Link an action to the request

One of the coolest features of Copilot Studio is the integration with Power Platform. This means that the chatbot can not only answer questions, but trigger Power Automate Flows.

Copilot Studio can retrieve information from different systems, or trigger actions such as placing an order, cancelling an existing order or booking an appointment. There is a whole database of connectors Copilot Studio can be linked to.

5. Transfer the request to a live agent

In some cases, the chatbot won’t be able to help. Either it doesn’t recognize the trigger, or the customer has a question on a topic that is not programmed. In this case, the chatbot will forward this question to a live agent. This way, Copilot Studio serves as a strong filter for non-urgent or simple requests that don’t require employee’s time.

6. Analyze and optimize

Finally, Copilot Studio also contains a well-designed analytics dashboard that displays information on how users interact with the chatbot, the volume of certain trigger phrases or questions etc. This dashboard leads to insights that will help users add new trigger phrases, options or actions.

Why Copilot Studio is valuable for your business

  • It allows non-IT users to design a chatbot without requiring any technical knowledge.
  • This in turn allows users to deliver the input directly from their own experience and expertise.
  • Powerful integrations empower the chatbots to not only answer questions, but help users with concrete actions such as retrieving information or triggering workflows.

New call-to-action

Do you want to empower your employees with citizen development apps?

Check out our low-code app solutions!

Techsplained: innovations don't have to be complicated

Discover how you can go above and beyond in the digital age with the latest technologies featured in our series of 1 minute animated explainer videos. Inspirational, crystal-clear and a relief from the dry business blogs all over the web.

Check out the entire series

Jasper Callens

Jasper Callens

Technical Designer and Power Platform enthusiast

More of Jasper Callens articles

Get in touch