When Dynamics 365 was introduced, the older Dynamics CRM was split up into three applications: Dynamics for Sales, Marketing and Customer Service. This provides every employee with a specific tool, tailored to their role.
Dynamics 365 for Sales provides you with an in-depth overview of your customers, combined with detailed insights. This allows you to respond to your customers’ requirements proactively, better meet their expectations and create more customer value.
Dynamics 365 for Sales is the application that allows you to see the wood for the trees in your customer database.
What is Microsoft Dynamics 365 for Marketing?
When Dynamics 365 was introduced, the older Dynamics CRM was split up into three applications: Dynamics for Sales, Marketing and Customer Service. This provides every employee with a specific tool, tailored to their role.
Dynamics 365 for Marketing is more than a regular marketing tool. This application allows you to search for and feed potential customers by lifting your marketing efforts to the next level.
You automate your marketing processes, launch email campaigns, and create web forms or other targeted content to generate more leads.
What is Microsoft Dynamics 365 for Customer Service?
When Dynamics 365 was introduced, the older Dynamics CRM was split up into three applications: Dynamics for Sales, Marketing and Customer Service. This provides every employee with a specific tool, tailored to their role.
The internet is an invaluable medium, where all the information you could ever want can be found with a click. This also means that customers want fast, personal and relevant answers through every channel. Dynamics 365 for Customer service offers you all the digital tools you need to exceed your customers’ expectations.
What is Microsoft Dynamics 365 for Field Service?
In 2015 Microsoft acquired FieldOne, a pioneer in the field of Field Service solutions. The software is now fully integrated into the Dynamics 365 ecosystem.
Dynamics 365 for Field Service helps you to serve your customers better with proactive maintenance, predictive planning and first-time fixes. The built-in intelligence allows you to solve service problems before they even arise, lower your operational costs and offer a positive experience in the field.
What is Microsoft Dynamics 365 for Project Service Automation?
Without a strong sense of trust, you lose customers. That’s why it’s important to put customer satisfaction first. You can gradually build lasting trust with customers by delivering a distinctive experience at every point of contact.
Dynamics 365 for Project Service Automation helps you to deliver projects on time and on budget. Prioritize sales opportunities based on projects using built-in intelligence and plan for successful results.
What is Microsoft Dynamics 365 for Finance and Operations?
Dynamics AX was Microsoft’s previous ERP solution for large companies. This management software allowed you to automate business processes within your organization. Today this software is included in one application, Dynamics 365 for Finance and Operations.
Modernize your business from finance to production and supply chain and generate new growth thanks to a solid administrative platform. Dynamics 365 for Finance and Operations is also an ideal tool for project administration: it supports the planning, execution and analysis of projects.
What is Microsoft Dynamics 365 for Retail?
Shops and other organizations are confronted with complex sales processes. In addition, customers always want something new. It’s important to see the wood for the trees and keep track of changes in buying behaviour and trends.
Dynamics 365 allows you to create a more pleasant shopping experience by combining digital, shop-floor and back-office processes. This creates a more personal relationship with your customer and increases your employees’ productivity.
Dynamics 365 focuses on cloud and mobile solutions and offers extensive support for a wide range of business processes, such as merchandising, inventory management and sales channel management. It also ensures a complete customer experience through all contact points.
What is Microsoft Dynamics 365 for Talent?
How do you make sure you hire the right employee? Which channels do you use? Can you trust someone just because they have blue eyes?
Dynamics 365 for Talent streamlines HR processes in your company. Seamless onboarding processes allow you to get the right people on board, engage them and let them develop their talent.
Modern employees want to work for companies where they can deliver their best performance, show their value and develop their careers.
What is Microsoft Dynamics 365 Business Central?
Dynamics NAV was Microsoft’s previous ERP solution for small to medium-sized companies. The software allowed you to automate business processes within your organization. Today this software is included in an application within Dynamics 365: Dynamics 365 Business Central.
Dynamics 365 includes all the features of Dynamics NAV, but offers many more possibilities. The new business platform combines ERP and financial software with Dynamics CRM, workflow tools (to break down the walls between ERP and CRM solutions) and a tool for developing your own mobile applications with very simple code. All of this can be found on a single cloud platform.
