Free download
The Microsoft Dynamics 365 CE ebook
In this ebook, you'll discover:
- What Microsoft Dynamics 365 Customer Engagement really is
- The key prerequisites for success when using Microsoft Dynamics 365 CE
Hybrid Cloud
Explore the added value of cloud adoption for your business.
Data & AI
Discover our different data solutions to help you become a data-driven company.
Regulatory Compliance
Ensure GDPR & GxP compliance with our comprehensive solutions.
Cyber Security & Networking
With cyber resilience, your organisation becomes a bit more secure with each day.
Digital Workplace
Hybrid workplaces that increases productivity and reduces costs.
Quality Engineering
Ensuring seamless software, one Test at a time.
Cegeka Applications Services
Building the applications to embed growth, innovation and agility.
Business Applications
Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
5G & Mobile Private Networks
Expertise and development experience to bring all the advantages of 5G.
Products & Platforms
Software solutions that optimize business processes and drive success.
IT Team Extension
The best IT professionals to support your projects.
Outsourcing & Managed Services
Outsourcing your IT helps you to focus on your strategy.
Consultancy
The right skills and attitude to support the IT projects at your office
Projects
Integrating the right digital solutions for your IT project
Our industry-tailored services are designed to address specific challenges and opportunities across different industries.
Agriculture
Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.
Healthcare
By creating leading digital solutions and connecting individuals, processes and systems.
Energy & Utilities
The arrival of smart electricity grids will allow companies to take care of their own energy management
Finance & Insurance
Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.
Manufacturing
Production chains are becoming intelligent networks with real-time track-and-trace systems.
Mobility
Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.
We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.
Case Studies
Step into the world of our delighted customers and see how we helped them achieve their goals.
Corporate News
Stay in the loop with our company news, announcements, awards and events.
Blogs
Read our latest articles on topics ranging from technology, innovation, business and beyond.
Webinars
Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.
E-books & Whitepapers
Download our guides and reports on various aspects of technology and business.
Events
Find out where we are going to be next, and register for our upcoming events.
Academy
Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.
We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.
Why Cegeka
Discover why more than 2,500 clients around the world choose to work with us, and stay with us.
Cegeka & Society
We develop innovative solutions with a positive impact on the environment, people, and society.
The Cegeka Story
In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.
Annual Report
See how our work makes a difference, explore the full annual report to learn more.
More Cegeka
Our Management
Corporate News
Contact & Locations
Global (EN)
Austria (DE)
Belgium (NL)
Belgium (FR)
Denmark (EN)
Germany (DE)
Italy (IT)
Romania (EN)
Sweden (EN)
The Netherlands (NL)
United Kingdom (EN)
United States (EN)
Hybrid Cloud
Explore the added value of cloud adoption for your business.
Data & AI
Discover our different data solutions to help you become a data-driven company.
Regulatory Compliance
Ensure GDPR & GxP compliance with our comprehensive solutions.
Cyber Security & Networking
With cyber resilience, your organisation becomes a bit more secure with each day.
Digital Workplace
Hybrid workplaces that increases productivity and reduces costs.
Quality Engineering
Ensuring seamless software, one Test at a time.
Cegeka Applications Services
Building the applications to embed growth, innovation and agility.
Business Applications
Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
5G & Mobile Private Networks
Expertise and development experience to bring all the advantages of 5G.
Products & Platforms
Software solutions that optimize business processes and drive success.
IT Team Extension
The best IT professionals to support your projects.
Outsourcing & Managed Services
Outsourcing your IT helps you to focus on your strategy.
Consultancy
The right skills and attitude to support the IT projects at your office
Projects
Integrating the right digital solutions for your IT project
Our industry-tailored services are designed to address specific challenges and opportunities across different industries.
Agriculture
Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.
Healthcare
By creating leading digital solutions and connecting individuals, processes and systems.
Energy & Utilities
The arrival of smart electricity grids will allow companies to take care of their own energy management
Finance & Insurance
Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.
Manufacturing
Production chains are becoming intelligent networks with real-time track-and-trace systems.
Mobility
Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.
We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.
Case Studies
Step into the world of our delighted customers and see how we helped them achieve their goals.
Corporate News
Stay in the loop with our company news, announcements, awards and events.
Blogs
Read our latest articles on topics ranging from technology, innovation, business and beyond.
Webinars
Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.
E-books & Whitepapers
Download our guides and reports on various aspects of technology and business.
Events
Find out where we are going to be next, and register for our upcoming events.
Academy
Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.
We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.
Why Cegeka
Discover why more than 2,500 clients around the world choose to work with us, and stay with us.
Cegeka & Society
We develop innovative solutions with a positive impact on the environment, people, and society.
The Cegeka Story
In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.
Annual Report
See how our work makes a difference, explore the full annual report to learn more.
More Cegeka
Our Management
Corporate News
Contact & Locations
Free download
In this ebook, you'll discover:
Are you searching for a new CRM solution? Sorry, but we have to disappoint you. CRM has been around for years as a business application, primarily focused on sales, managing contacts, and customer interactions. With increasing workloads and demand, automation is playing a more significant role, leading to the need for tools that help us communicate and collaborate more effectively, both internally and with customers.
To truly stand out and implement a personalized approach, marketing, sales, and service departments need a simple way to monitor customer behavior and share information. In today's environment, it's no longer sufficient to work with a "customized" solution; it’s essential to focus on the right needs. That's why we now talk about Customer Engagement (CE) instead of CRM.
Download this ebook on Microsoft Dynamics 365 Customer Engagement to learn what CE is and how it can bring success to your organization.
We believe in shaping digital together. We don’t just deliver technology, we work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.
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Services
Industries
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About Us
Why Cegeka
The Cegeka Story
Cegeka & Society
Annual Report
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