Major trends in IT Outsourcing: a preview of 2020

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Major trends in IT Outsourcing: a preview of 2020

Achieving an impact on the overall business is clearly the main objective of most IT leaders. 39% of them say ‘thinking and acting strategically’ is their main focus area, while 55% mention it in their top three focus areas. This is also reflected in the second biggest focus area mentioned: successfully implement business requirements.

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This survey was designed to cover three areas of investigation: 

  • The context in which IT leaders operate
  • The current state of IT outsourcing
  • The outsourcing plans going forward