Let’s say you want to buy a sofa. Now imagine you can project a life-like version into your living room and view it from different angles. It’s obvious this will change the customer experience significantly. Augmented and virtual reality bridge the gap between physical and digital experiences. An omni-channel approach must have a consistent and very recognizable blueprint across all possible channels.
The customer also expects faster service and delivery. The driving force for meeting all expectations is the deployment of an ERP that uses the Internet of Things (IoT). A more intelligent ERP will speed up inventory management, CRM and store management in a flash. The store will connect to my smartphone as soon as I walk in. Human sales employees will have more time to help you as they will be assisted by robots in refilling racks and applying labels.
An increasing number of retailers are making the switch to a cloud-based ERP, which is not only more intelligent, but also faster, more scalable and safer. Vendors are no longer investing in the improvement of existing on-premises ERP systems, but are focusing on the future.
KMDA manages its customers efficiently thanks to Microsoft Dynamics CRM
“Cegeka implemented the CRM very quickly. We did not run into any surprises and stayed well within budget. This application makes me happy."