Modern enterprises need more than just robust software, they need a partner who keeps their critical applications running smoothly, proactively improves performance, and supports continuous innovation. Cegeka’s IFS Application Management Services (AMS) deliver exactly that: stability, agility, and a secure IFS platform that is ready to meet the future.

Service-centric organizations, such as technical field services, facilities management, telecom, and utilities, depend on real-time responsiveness, compliance, and customer satisfaction. Our AMS offering is designed to meet these needs with:

• Proactive monitoring and incident management: this ensures your service operations remain available and perform optimally with minimal disruptions.
• Structured AMS processes: these help you consistently meet SLAs and regulatory obligations through effective incident, problem, and change management.
• Services that seamlessly support operations for mobile and distributed teams by enabling reliable integrations and customizations.
• Continuous improvement: this is driven by regular service reviews, preventive maintenance, and agile support to quickly adapt to evolving needs.
• Our customer-focused support with a single point of contact, delivering expert advice and fast issue resolution to keep you competitive.  mobile workforce enablement.

Manufacturers face unique challenges: complex supply chains, production efficiency, compliance, and the need for innovation. Our AMS offering empowers manufacturing organizations by:

• Maintaining operational stability while ensuring high system availability and proactively managing incidents for business-critical manufacturing processes.
• Implementing structured change and release management processes: these enable safe and efficient updates to systems, supporting functions like production scheduling and inventory management.
• Supporting compliance and traceability by providing transparent reporting, audit-ready documentation, and robust environment management.
• Driving continuous improvement and risk reduction with preventive maintenance, regular health checks, and agile project support.
• Delivering scalable support and expertise so your IT environment can grow alongside your expanding manufacturing operations.

Retailers face unique challenges: dynamic customer expectations, omnichannel operations, and the need for real-time insights. Our AMS offering empowers retail organizations by:

• Maintaining operational stability and high system availability, with proactive monitoring and incident management for business-critical retail processes.
• Implementing structured change and release management to enable safe, efficient updates; supporting functions like online order integration and real-time stock visibility.
• Supporting compliance and transparency through robust reporting, audit-ready documentation, and secure environment management.
• Driving continuous improvement and risk reduction with preventive maintenance, regular health checks, and agile support for evolving retail needs.
• Delivering scalable support and retail expertise so your IT environment can grow alongside your expanding retail operations.