Key challenges
Need for expertise in workplace management
Results
Complete unburdening thanks to outsourcing
Smoother communication and cooperation among employees
5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
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5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
Cegeka & Society
We develop innovative solutions with a positive impact on the environment, people, and society.
Why Cegeka
As a family-owned IT solutions provider, we work In close cooperation with our customers.
About Us
Our strong values form the cornerstone of our identity and are at the baseline of our success.
Annual Report
Dive into the details of our growth. Read the full report and learn more about our continued success.
More Cegeka
Our Management
Corporate News
Contact & Locations
Hybrid Cloud
Explore the added value of cloud adoption for your business
Data & AI
Discover our different data solutions to help you become a data-driven company.
Regulatory Compliance
Ensure GDPR & GxP compliance with our comprehensive solutions.
Cyber Security & Networking
With cyber resilience, your organisation becomes a bit more secure with each day.
Digital Workplace
Hybrid workplaces that increases productivity and reduces costs
Testing Solutions
Experts in testing, program development, automation, training, and certification.
Applications
Building the applications to embed growth, innovation and agility
Business Solutions
Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.
Disclosure Management System
Transformation and implementation of our information disclosure product
5G & Mobile Private Networks
Expertise and development experience to bring all the advantages of 5G
Products & Platforms
Software solutions that optimize business processes and drive success.
IT Team Extension
The best IT professionals to support your projects
Agile and DevOps Services
Your guide on your journey towards sustainable value delivery
Outsourcing & Managed Services
Outsourcing your IT helps you to focus on your strategy.
Consultancy
The right skills and attitude to support the IT projects at your office
Projects
Integrating the right digital solutions for your IT project
Our industry-tailored services are designed to address specific challenges and opportunities across different industries
Finance & Insurance
Take a major step towards cloud computing to increase effectiveness through the use of AI and big data.
Federal & Social Government
Embrace digitalization and harness the power of data to make citizens' lives easier, work smarter and boost efficiency.
Telecom
Unlock the potential of 5G and IoT to deliver faster, smarter, and more reliable services.
We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.
Case Studies
Step into the world of our delighted customers and see how we helped them achieve their goals.
Corporate News
Stay in the loop with our company news, announcements, awards and events.
Blogs
Read our latest articles on topics ranging from technology, innovation, business and beyond.
Webinars
Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.
E-books & Whitepapers
Download our guides and reports on various aspects of technology and business.
Events
Find out where we are going to be next, and register for our upcoming events.
Academy
Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.
Customer Testimonial - Terumo
Key challenges
Need for expertise in workplace management
Results
Complete unburdening thanks to outsourcing
Smoother communication and cooperation among employees
The power of outsourcing? Terumo Europe discovered it more than 20 years ago, when the leading manufacturer of medical equipment entrusted the management of its workstations and back-end operations to Cegeka. About four Cegeka experts now work full-time at Terumo Europe’s head office to provide support. So when Terumo Europe recently decided they needed a new collaboration platform, they knew Cegeka could help them realize it.
Quality and innovation are two important values at Terumo. Celebrating its 100th anniversary in 2021, the company does not compromise when it comes to the development and production of the stents, catheters, needles, and other medical equipment for which they are known all over the world. To focus on its core business, Terumo Europe outsources the management of its workplaces. Until 2008, ANE was mainly responsible for their hardware. When Cegeka acquired ANE, the cooperation was gradually increased. ‘Today we provide all kinds of end-to-end services: from technical support, hardware and software management to implementation, innovation and change management,’ says Frank Ballet, Account Executive at Cegeka.
Kris Geukens, ICT Director of Operations & Security, has noticed a clear evolution in the partnership over the past few years. ‘It’s true that we’ve made certain adjustments to our partnership. For example, I insisted that there would need to be someone from Cegeka working on site, full-time, so someone would always be around in case of questions. That’s key for me, because it’s much easier for consultants to really understand Terumo’s needs when they are on site every day. This is also why I strongly believe in working with local outsourcing partners.’
“It’s much easier for consultants to really understand our needs when they are on site every day. This is also why I strongly believe in working with local outsourcing partners.”
Kris Geukens, ICT director operations & security, Terumo Europe
‘We have also finetuned several procedures and made new agreements, which has boosted mutual trust,’ Kris continues. ‘If you’ve been working together for years, you start to take many things for granted. But there is always room for improvement when you’re cooperating that closely. And I always try to be transparent about that. The great thing about Cegeka is that they are open to feedback and will actually do something with it. We meet once a month to make plans and talk about what is going well and what should be improved, and we organize service reviews and technical meetings. To bring a little more weight – and knowledge – to those meetings, I have recently expanded our in-house IT team.’
To go beyond day-to-day management, Terumo Europe and Cegeka also organize strategic and innovation meetings twice a year. ‘During these meetings Cegeka talk about what they are working on in terms of technology and we discuss the possibilities for innovation at Terumo Europe,’ Kris explains. ‘100% transparency from both sides is essential for this to work. If we want Cegeka to be proactive and think along with us, we have to share our vision with them.’
In 2019, Terumo Europe launched a workplace innovation project with the help of Cegeka. Together they built a SharePoint collaboration platform for all EMEA employees. ‘We wanted to do something about the excessive amount of emails our employees were processing, and improve communication,’ says Geert Lambrechts, Director of Corporate Communications. ‘We also needed a place where we could centralize all the available information and documents – a collaborative platform, in other words, which would replace our outdated intranet portal.’
‘We immediately knew that Cegeka would be the right fit for the job,’ he continues. ‘They implemented a SharePoint platform that works with the standard functionality as much as possible. Any custom work that was needed was developed in close cooperation, in a very small team. This allowed us to react and adjust quickly. In addition, Cegeka was responsible for change management. For now, Terumo mainly uses the platform to share news stories and information with all EMEA employees. Collaboration tools will be added in the next phase.’
The collaboration platform is just one example of Cegeka’s many accomplishments in its cooperation with Terumo. In late 2019, when Terumo Europe decided to transfer its applications from an outdated server to the cloud, Cegeka assisted them with the migration to Microsoft Azure. Recently, the company created a self-service portal for Terumo to streamline support. And they even set up a project around Power BI. Cegeka engineered the solution and provides full technical support and advice, as well as recommendations for its optimization.
‘Terumo Europe and Cegeka have a similar culture, speak the same language, and both believe in a no-nonsense, pragmatic and results-oriented approach. To us, this is crucial, as outsourcing does of course mean giving up some control,’ Kris concludes. ‘Personally, I think Cegeka’s size is an advantage: they are large enough to offer the necessary bandwidth but at the same time small enough to be flexible, to respond to changes quickly and to listen to what we have to say. The result? It’s difficult to express in figures how much return you get from working so closely together. But having a dedicated, professional partner who takes complete care of you is incredibly valuable.’
“Terumo and Cegeka have a similar culture, speak the same language, and both believe in a no-nonsense, pragmatic and results-oriented approach. To us, this is crucial, as outsourcing does of course mean giving up some control.”
Kris Geukens, ICT director operations & security
5G, Artificial Intelligence and hybrid cloud: all breakthrough technologies in and by themselves. But their real potential?
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