Cegeka, the leading technology partner for businesses, has once again posted brilliant results in the annual Whitelane Research study on outsourcing. Based on this customer satisfaction survey, Cegeka tops the list for providing security services and for hosting infrastructure. The study highlights the professionalism of the services Cegeka offers, with an overall customer satisfaction score of 80%. This score places the company in the top five, and makes Cegeka the best scoring Belgian company in the study.
Year upon year, Whitelane’s research proves Cegeka is a reliable and leading partner in IT services. “These excellent results are proof of the fact that we always put our customers first. We cannot overstate the importance of this research, because it represents the opinions of our customers ¬– who we always put at the centre of everything we do. The idea of being ‘in close cooperation’ isn’t in our DNA for nothing,” says Cegeka CEO Stijn Bijnens. “We are especially proud of our number one position in security services. At a time when cybersecurity is critical for businesses, we find that our customers value Cegeka expertise and rely on our security solutions,” Bijnens said. “We therefore plan to further expand Cegeka’s cyber security division in the coming years.”
As Jef Loos, Head of Research Europe at Whitelane, explains, Cegeka has performed strongly in Belgium and Luxembourg for several years in a row. “Cegeka is once again the top Belgian company in our report, thanks to their consistently strong performance in several categories. It is clear that Cegeka values its customers and offers them the best possible service,” says Loos.
Besides holding the top position for security services, Cegeka also tops the rankings for hosting IT infrastructure for the second year running. Cegeka’s commendable second place in the ‘customer satisfaction for digital transformation’ category is also worthy of note.
Whitelane polls customer satisfaction across various categories. An overview of Cegeka’s scores according to Whitelane Research BeLux:
- 1st place: security services - 88%
- 1st place: infrastructure hosting - 83%
- 2nd place: digital transformation - 83%
- 3rd place: application services -82%
- 3rd place: transformative innovation - 77%
- 4th place: account management quality - 85%
- 4th place: workplace services - 76%
The BeLux 2023 IT Sourcing study, conducted by Whitelane Research, examines more than 600 unique IT sourcing relationships and more than 560 cloud sourcing relationships. The study surveys the 260 main Belgian and Luxembourg buyers of ICT outsourcing services.
For more information or a free publication of the report, contact Whitelane Research.