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Hybrid Cloud

Explore the added value of cloud adoption for your business.

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Data & AI

Discover our different data solutions to help you become a data-driven company.

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Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

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Quality Engineering

Ensuring seamless software, one Test at a time.

Cegeka Applications Services

Cegeka Applications Services

Building the applications to embed growth, innovation and agility.

Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

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5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

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Services
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IT Team Extension

The best IT professionals to support your projects.

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

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Consultancy

The right skills and attitude to support the IT projects at your office

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Projects

Integrating the right digital solutions for your IT project

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Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries
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Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

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Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

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Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights Back
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

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Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

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Corporate News

Stay in the loop with our company news, announcements, awards and events.

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Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

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Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

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E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

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Events

Find out where we are going to be next, and register for our upcoming events.

CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy
About Us Back
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
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Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

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Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

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The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

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Annual Report

See how our work makes a difference, explore the full annual report to learn more.

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Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business.

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

RegulatoryCompliance_Visuals_Navigation (1)

Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

Testing_Visuals_IconNavigation (1)

Quality Engineering

Ensuring seamless software, one Test at a time.

Cegeka Applications Services

Cegeka Applications Services

Building the applications to embed growth, innovation and agility.

Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects.

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries
Website_Navigation_Agriculture

Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

Website_Navigation_Healthcare

Healthcare

By creating leading digital solutions and connecting individuals, processes and systems.​

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

Finance & Insurance

Finance & Insurance

Take major steps towards cloud computing to increase effectiveness through the use of AI and big data.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy
About Us
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

Icons_Navigation_Cegeka&Society

Cegeka & Society

We develop innovative solutions with a positive impact on the environment, people, and society.

Icons_Navigation_Our Story

The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

Icons_Navigation_Annual Report

Annual Report

See how our work makes a difference, explore the full annual report to learn more.

More Cegeka

Our Management

Corporate News

Contact & Locations

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Copilot & Agents for Microsoft Dynamics 365 & Power Platform

Getting started with Copilot and Agents

Copilot vs. Agents: Who does what? 

Copilot helps you work, while AI Agents work for you. But what does this mean in practice? Copilot is your intelligent assistant within Microsoft apps, always ready to support you with suggestions and insights. AI Agents take it a step further: they automate processes and perform tasks independently.

Copilots vs. Agents Use Cases


Where can you find Copilot and AI Agents?

Copilot is directly integrated into Microsoft apps such as Teams, Outlook, Word, Excel, PowerPoint, and Dynamics 365. There is no need to install anything—Copilot automatically appears in your workspace, ready to assist you with smart suggestions and insights. 

AI Agents are built and managed in Copilot Studio, where you can develop customized AI workflows and automated assistants. 

Explore which Copilots are available for Dynamics 365 users and similar systems below. Or sign up using the button to start with Copilot Studio immediately!

Getting Started with Copilot Studio

Which Copilots exist?

Copilot for Finance

Copilot for Finance assists you with daily financial tasks. It quickly generates reports such as cash flow statements or profit-and-loss accounts. It automatically reminds customers of outstanding invoices, suggests realistic budgets based on historical data, and warns of risks such as late payments or liquidity issues. This all helps you to save time, keep control, and stay one step ahead. 

Copilot for Supply Chain

Copilot for Supply Chain Management assists you in forecasting demand and supply, provides alternatives in case of disruptions, and optimizes inventory levels. Copilot proactively alerts you to potential delays, traces products instantly in case of quality issues, and suggests more efficient schedules. This keeps you flexible and always prepared, without stress or unexpected surprises.

Copilot for Business Central

Copilot for Business Central assists you with daily tasks such as creating invoices, generating product descriptions, tracking inventory, and analysing cash flow. It provides smart recommendations, automates repetitive processes, and delivers immediate insights, enabling you to make faster decisions and free up more time for growth.

Copilot for Sales

Copilot for Sales helps you draft emails, create sales forecasts, and generate customer insights. With real-time suggestions and automation, you save time and focus on what really matters: closing deals and building relationships. 

 

Copilot for Customer Service

Copilot for Customer Service helps you summarize conversations, suggest responses, and analyse trends in customer inquiries. This enables you to provide solutions more quickly, improve customer satisfaction, and keep your team productive.

Copilot for Customer Insights

Copilot for Customer Insights helps you transform customer data into actionable insights. It analyses behaviour, preferences, and trends, enabling you to create personalized campaigns and recommendations.

Copilot for Field Service

Copilot for Field Service takes care of scheduling technicians, provides real-time problem solutions, and suggests efficient routes. This helps increase productivity, resolve issues faster, and offer customers a better experience.

Copilot for Project Operations

Copilot for Project Operations creates detailed project plans, generates status reports, and provides real-time recommendations to monitor deadlines and budgets. 

Copilot for HRM

Copilot for HRM supports you in all aspects of personnel management. It automates tasks such as recruitment, onboarding, and maintaining employee records. Additionally, it provides smart insights for talent development, workforce planning, and engagement.

Contact us, we're here for you.

Ready to get started with Copilot?

Would you like to enhance your solutions with Copilot? Let's connect!

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Maud D'Havé

Prefer to talk directly?

Book a meeting with me here
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Start the journey with us

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