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Explore the added value of cloud adoption for your business.

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Data & AI

Discover our different data solutions to help you become a data-driven company.

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Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

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Quality Engineering

Ensuring seamless software, one Test at a time.

Cegeka Application Services

Cegeka Application Services

Building the applications to embed growth, innovation and agility.

Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

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5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

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IT Team Extension

The best IT professionals to support your projects.

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

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Consultancy

The right skills and attitude to support the IT projects at your office

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Projects

Integrating the right digital solutions for your IT project

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Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

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Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

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Food

Streamline operations, ensure traceability and maintain compliance.

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

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Pharma & Life Sciences

Face the increasingly complex challenges in Pharma & life sciences with confidence.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

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Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

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Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

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Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

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Corporate News

Stay in the loop with our company news, announcements, awards and events.

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Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

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Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

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E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

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Events

Find out where we are going to be next, and register for our upcoming events.

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Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

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About us Back
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
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Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

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ESG at Cegeka

We turn ESG ambition into action via sustainable IT, carbon footprint reduction and an inclusive work environment.

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The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

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Annual Report

See how our work makes a difference, explore the full annual report to learn more.

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Solutions
Hybrid Cloud

Hybrid Cloud

Explore the added value of cloud adoption for your business.

Data solution

Data & AI

Discover our different data solutions to help you become a data-driven company.

RegulatoryCompliance_Visuals_Navigation (1)

Regulatory Compliance

Ensure GDPR & GxP compliance with our comprehensive solutions.

Cyber Security & Networking Solution

Cyber Security & Networking

With cyber resilience, your organisation becomes a bit more secure with each day.

Digital Workplace Solution

Digital Workplace

Hybrid workplaces that increases productivity and reduces costs.

Testing_Visuals_IconNavigation (1)

Quality Engineering

Ensuring seamless software, one Test at a time.

Cegeka Application Services

Cegeka Application Services

Building the applications to embed growth, innovation and agility.

Business Applications

Business Applications

Transform your business with Microsoft Dynamics ERP and CRM, integrated with Microsoft’s Power Platform.

5G_Citymesh

5G & Mobile Private Networks

Expertise and development experience to bring all the advantages of 5G.

Products and platform solutions

Products & Platforms

Software solutions that optimize business processes and drive success.

Services
Services
Website_Navigation_IT_Team_Extension_3

IT Team Extension

The best IT professionals to support your projects.

Outsourcing Services

Outsourcing & Managed Services

Outsourcing your IT helps you to focus on your strategy.

Website_Navigation_Consultancy

Consultancy

The right skills and attitude to support the IT projects at your office

Website_Navigation_Projects

Projects

Integrating the right digital solutions for your IT project

Industries
Industries

Our industry-tailored services are designed to address specific challenges and opportunities across different industries.

All industries
Website_Navigation_Agriculture

Agriculture

Cegeka has a deep understanding of the agri and food ecosystem and the opportunities it creates.

food-80-80

Food

Streamline operations, ensure traceability and maintain compliance.

Energy & Utilities

Energy & Utilities

The arrival of smart electricity grids will allow companies to take care of their own energy management

pharma-icon-80-80

Pharma & Life Sciences

Face the increasingly complex challenges in Pharma & life sciences with confidence.

Manufacturing

Manufacturing

Production chains are becoming intelligent networks with real-time track-and-trace systems.

Website_Navigation_Mobility

Mobility

Offer citizens, businesses and visitors a better experience by integrating the best digital solutions for mobility.

Insights
Knowledge is our backbone

We believe in sharing our insights and expertise with you. Explore our resources and learn more about our products, services and industry trends.

Icons_Navigation_Case Studies

Case Studies

Step into the world of our delighted customers and see how we helped them achieve their goals.

Icons_Navigation_News Items

Corporate News

Stay in the loop with our company news, announcements, awards and events.

Icons_Navigation_Blogs

Blogs

Read our latest articles on topics ranging from technology, innovation, business and beyond.

Icons_Navigation_Webinars

Webinars

Be part of the action with our live or on-demand webinars, where our experts share invaluable knowledge.

Icons_Navigation_Ebooks

E-books & Whitepapers

Download our guides and reports on various aspects of technology and business.

Icons_Navigation_Events

Events

Find out where we are going to be next, and register for our upcoming events.

CTG Academy

Academy

Enhance your skills with our expert-led training courses, tutorials, and certifications at our Academy.

Join our Academy
About us
shaping digital together

We work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

Start the journey with us
Icons_Navigation_Why Cegeka

Why Cegeka

Discover why more than 2,500 clients around the world choose to work with us, and stay with us.

Icons_Navigation_Cegeka&Society

ESG at Cegeka

We turn ESG ambition into action via sustainable IT, carbon footprint reduction and an inclusive work environment.

Icons_Navigation_Our Story

The Cegeka Story

In just over 30 years, Cegeka has grown from 30 people to a global company with 9,000 employees across 3 continents.

Icons_Navigation_Annual Report

Annual Report

See how our work makes a difference, explore the full annual report to learn more.

More Cegeka

Our Management

Corporate News

Contact & Locations

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Service Management Solutions

Smarter service management for a better experience

Streamline your service management solutions. Cegeka works shoulder to shoulder with you to boost efficiency, reduce friction, and align technology with your team’s real needs, turning service management into a seamless, value-creating experience. 

Let’s connect
Discover our solutions

Challenges

Organizations face increasingly complex challenges when it comes to Service Management Solutions

Balance tech speed, customer demands, compliance, and change with service management solutions that help you stay in control and reach your business goals. 

Discover all our solutions
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Declining efficiency

Fragmented IT and siloed data limit real-time insight, causing inefficiencies, errors, and rising operational costs.

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Meet regulatory compliance

A large, fragmented toolset and scarce expertise hinders standardization and centralization for risk and compliance.

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User & customer frustration

Users and customers expect fast, seamless services, meeting these growing demands is an ongoing challenge.

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Team under pressure

Heavy workloads and limited capacity cause stress, delays, and slower issue resolution for service teams.

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Rising IT costs

Uncontrolled spending, unused licenses, and inefficient tools raise costs without adding proportional business value.

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Rise of AI

Rapid tech shifts challenge organizations to adapt quickly or risk falling behind competitors and market demands.

Our Service Management Solutions

We advise on, implement, and optimize service management solutions, streamlining operations, enhancing user experiences, and aligning IT with business goals. 

Strategy, roadmap and consulting

We help you define the right strategy, roadmap, and processes to optimize your service management approach and support business goals.

  • Service strategy and roadmap creation
  • Business consultancy and process optimization
  • Expert advice on tools and best practices

Project and implementation

We implement and optimize service management solutions, ensuring adoption and long-term value through proven best practices.

  • Implementation of (IT)SM tools and platforms
  • Best-practice configuration and setup
  • Adoption support and continuous optimization

Academy and business games

Accelerate service excellence with hands-on training and simulations that drive learning, alignment, and lasting transformation.

  • Interactive business games and simulations
  • Role-based service management training
  • Boost alignment through experiential learning

Maintenance and support

Ensure secure, up-to-date service management with ongoing support and DevOps-driven maintenance tailored to your business needs.

  • Continuous improvements with DevOps practices
  • Proactive monitoring and timely updates
  • Reliable support for business continuity

License advise and resell

Optimize license compliance, control, and cost-efficiency with expert advice and trusted resell services for your IT solutions.

  • Strategic license consulting
  • Cost control and compliance focus
  • Trusted resell and vendor alignment

Service Integration and Management (SIAM)

We support organizations with SIAM integration to streamline service delivery and enhance collaboration across multiple suppliers.

  • Align service providers with shared objectives
  • Improve service transparency and collaboration
  • Simplify governance across multi-supplier models
“Cegeka designed the TSM implementation roadmap for KPN, plays a key role in its rollout, and continues to support its maintenance and further development.” 

Marco Damen

Product Owner ServiceNow at KPN

Read the customer story

Whitepaper

The role of AI in IT Service Management

Discover how artificial intelligence (AI) is impacting IT service management (ITSM) and what you need to get started.

Download whitepaper

Related blogs

March 13, 2025

AI in IT service management: Where to start

In this blog, we’ll guide you through the first steps toward adopting AI in ITSM in a way that aligns with your organisation's needs.

Read blog

March 25, 2025

From ITSM to ESM: Unlock the full potential of SMS

In this blog, we’ll explore how Enterprise Service Management (ESM) helps break down organisational silos and boosts efficiency across the board.

Read blog

Efficient operations, better service

Want to simplify processes, reduce service pressure, and improve user experiences? Let’s explore how our service management solutions can help your organization operate smarter. Fill in the form to get started. 

 

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