Agentic Week: Practical AI agents for real business impact in Dynamics 365

June 15–19, 2026 | Online & Free | Daily at 11:45

Agentic AI is becoming an integral part of Microsoft Dynamics 365, helping teams move from insights to action, faster and with more confidence. But what does that really mean for your day-to-day work in Finance, Supply Chain, Field Service, Sales or Customer Service?

During our Agentic Week, we invite Dynamics 365 users to explore what AI agents can already do today — embedded in the platform and extended with custom agents based on real projects. Across six focused webinars in one week, our experts will show how agentic capabilities can support specific roles and domains, without losing control, governance, or business context.

What is the Agentic Week?

Across 5 days, our Agentic Week offers a series of six domain-specific webinars, each tailored to a specific role or application area within Dynamics 365. Each session:

Focuses on a specific business domain
Combines a short introduction to Agentic AI with practical demos
Shows out-of-the-box agents, as well as custom agents and POCs from real projects
Is designed to inform, inspire, and open the conversation on where agents can add value in your organization

The sessions are hosted around lunchtime and will last 45–60 minutes, making it easy to join one or multiple webinars depending on your interests.

Webinar agenda

You can register for one or more sessions depending on your interest and availability. Mind you, there are 2 sessions scheduled on Tuesday.

⚙️ Monday June 15: Dynamics 365 Supply Chain Management
Discover how agentic capabilities can help supply chain teams respond faster to disruptions, improve decision-making, and reduce manual follow-up.

⚙️ Tuesday June 16 : Dynamics 365 Finance
Explore how AI agents can support finance teams with tasks such as insights, exception handling, and process automation while maintaining control and compliance.

⚙️ Tuesday June 16: Dynamics 365 Business Central
Learn how agentic functionality in Dynamics 365 Business Central can support finance and operations with practical, accessible AI-driven assistance.

⚙️ Wednesday June 17: Dynamics 365 Project Operations & Field Service
Explore how AI agents support project and field teams by automating time and expense handling, improving resource scheduling, and supporting execution in real time — using both first‑party capabilities and custom agent scenarios.

⚙️ Thursday June 18: Dynamics 365 Sales
See how AI agents assist sales teams before, during, and after customer interactions; from preparation to follow-up and pipeline support.

⚙️ Friday June 19: Dynamics 365 Customer Service & Contact Center
Explore how AI agents support service teams by handling routine interactions, assisting agents in real time, and improving case resolution.

What you will learn

What Agentic AI means in the context of Dynamics 365
Which agents are already available today
How out-of-the-box and custom agents complement each other
Where AI agents can create value and where human oversight remains key
How to take next steps after the webinars, from exploration to pilot

Register for Agentic Week

Select one or more sessions that match your role or interests.

We believe in shaping digital together. We don’t just deliver technology, we work shoulder to shoulder with our clients to ensure technology drives impact when and where it matters most.

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