There are many challenges in the business world. In the labour market there is a real war for talent; customers demand an ever better and faster service; innovative technologies are continuously emerging; and companies must comply perfectly with increasing amounts of legislation in areas such as security and GDPR. We will discuss four examples where Robotic Process Automation (RPA) can at least be part of the solution.
War for talent
Today, companies are pursuing a never-ending search for knowledge and talent. Numerous vacancies are not filled, frequently sought profiles are not found. This makes it all the more important to treat your current employees as well as possible and to make retention an absolute priority.
The role that RPA can play in this is perhaps greater than you might expect. RPA automates your employees’ most boring, repetitive tasks. As a result, their job satisfaction increases: they no longer have to do tedious routine work but are given the opportunity to work more efficiently and to use their expertise to make a difference.
Every company and every organisation has its own rules and procedures. The business processes automated by RPA can be perfectly scripted and analysed in accordance with the different compliance and security rules of each company or organisation.
Unlike an employee, an RPA bot performs a process in the same way each time. Because every action of a bot is logged, you get a detailed and sustainable overview of its activity, which is a crucial condition for compliance readiness. In other words, RPA processes are easy to control and monitor. Transparent reporting becomes a lot easier.
Implementing an RPA solution is much faster than replacing or modernising a legacy system. Legacy systems are applications that contain the data of a whole company and that the business cannot do without in running day to day. They form the foundation for the business processes. If those systems become more difficult to manage, or do not meet changing needs, a solution is needed.
From now on, a complete replacement of the system is no longer the only solution: RPA can offer an answer to your legacy problems. This certainly applies when you need a quick solution, want to support and manage a solution indoors or when you cannot replace your old legacy system because it costs too much. And interestingly, RPA does not change the letter code of your existing IT environment.
Thanks to RPA, you can script and automate simple business processes step-by-step and in a relatively easy and structured way. You start with an obvious process and systematically automate new and more complex processes. Thanks to RPA, you don't always have to be working on endless digitisation projects, but you can play close to the ball, define quick wins and immediately translate words into deeds.
Conclusion: in a constantly changing world where agility is a must, RPA fits the picture perfectly. By combining technologies such as AI and machine learning, which is also called cognitive RPA, RPA is also a tool to take your first steps towards intelligent automation.