With more and more automated and cloud services available, truly personal support is becoming a rarity. While your workforce expects fluid, personalized and hands-on support services that are accessible anytime, anywhere.
Find out how to offer your employees top-shelf support with My Support.
Your team expects efficient support with a personal approach and a top-notch user experience.
Delivering support anytime, anywhere
Remote working has increased the need for 24/7 support, whether it’s from home, in the office or somewhere in between. We offer maximum continuity and quality across the board.
Keeping support costs in check
A truly present and visible service desk requires at least two full-time equivalents. This is often overkill for small or medium-sized businesses, while large organizations require a large-scale, multisite approach.
My Support solutions
As the saying goes: IT should work for you, not the other way around. The same goes for IT support. Unburden your employees with 24/7 support, any place, anytime, anywhere. Our dynamic, flexible and high-level support services are always available.
Adapted to your needs
On-site or remote support, part-time or full-time, 24/7, on demand or a hybrid solution? With My Support, feel free to customize the formula based on your needs.
On-site support
Enjoy on-site support from agents, coordinators and team leaders. Every on-site role within the managed contract is covered, whether part time or full time.
Business continuity
Ensure the continuity of your organization by relying on our skilled technical and functional support experts and flexible knowledge management system.
Self-service IT support
Empower your employees by providing self-service tools, such as a portal to reset passwords, repost incidents and request changes.
Our aim is to help you grow and improve your business. As a Microsoft Gold partner, our certified support engineers are available 24/7 to assist your end users and offer guidance tailored to your needs.
In close cooperation
Local and personal contact is our MO. We work in close cooperation with you, bringing you the advantages of empathy, up-to-date knowledge and efficient workflows.
End-to-end offering
Cegeka offers an all-in-one package that covers your needs from end-to-end. Our solutions are modular and scalable, allowing us to provide you with customized service.
Economy of scale
Benefit from Cegeka’s scaled services to ensure your continuity and cost efficiency.
Bart Swerts
Product Manager Digital Workplace