

With its extensive set of duties, HR is oftentimes one of the busiest departments in an organization. So the last thing that HR staff want to be doing is answering the same employee questions over and over again. To ease the burden, Cegeka has used Microsoft Power Virtual Agents to build an app that is able to respond automatically to HR FAQs.
At one of our clients, HR staff found that they were spending far too many hours per week responding to recurring employee questions. Indeed, for each question, an HR employee had to:
Cegeka came to the rescue, helping our client to find a faster, more efficient way to answer HR FAQs.
To solve the problem, we used Microsoft Power Virtual Agents – or as we like to call it: a chatbot on Power Platform steroids.
During the initial development phase, we asked our client to compile a list of commonly asked questions, which we then scripted into a set of scenarios in order to build the chatbot. This was then embedded into a newly developed HR application, which works as follows:
The new HR app has meant a huge relief for the staff in our client’s HR department. From now on:
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