A major part of the customer experience is customer service. Nowadays, customers expect to get in touch with your company swiftly and through any channel they please. Whether that be social media, email or through a good old telephone call. A big challenge for customer service employees to maintain, who are often already under a lot of pressure. Here’s how Microsoft’s Omnichannel for Customer Service can make their job a whole lot easier.
Techsplained is an animated video series in which we dissect current and upcoming technologies and business solutions. Episode 5: Omnichannel for Customer Service.