Customer Engagement: Sales, Marketing & Service

Generate customer delight by exceeding expectations with Microsoft Dynamics 365 Sales, Marketing and Customer Service. Gain a deep understanding of your customers and approach them in a fully informed, personalized way. Focus your efforts on the opportunities that generate the most value, and ensure service that delivers value across every channel.

customer-engagement-hero

Core applications powered by data, centered around customers

Dynamics 365 Sales

Exceed expectations with today’s must-have digital sales and remote engagement. Build strong relationships with customers in a digital world by connecting data across systems and enabling frictionless communication between sales team members.

Dynamics 365 Customer Service

Deploy virtual agents and empower customers with knowledge centers and self-service tools – supported by AI. Use IoT to solve issues before they ever become problems.

Dynamics 365 Marketing

Offer meaningful, tailored interactions with customers – online, offline and via mobile devices – and transform them into ambassadors with detailed data insights and AI-powered actions.

Dynamics 365 Field Service

Resolve issues on site with Field Service, remotely using augmented reality Remote Assist, and even prevent problems from occurring with embedded IoT signaling and alerts.

On demand webinar

Dynamics 365 CRM for Marketing & Sales

Rob Hufschmitt - rond

Rob Hufschmitt

CRM Solution Manager

Why choose Customer Engagement?

  • Adaptive

    Combine different modules separately or integrated to suit your needs.

  • Smarter

    Gain true insights about your customers to improve and personalize their experience.

  • Flexible

    Offer fast and premium customer support on any device and channel.

  • Seamless

    A fully integrated end-to-end solution delivers optimal user experience.

Sabine-Devreese

"The user-friendliness and inter-connectivity of the Microsoft platform was backed up by Cegeka’s trustworthiness and professionalism. Both were the clear choice in supporting our solution.”

Sabine Devreese, Manager, Vegetable Division, BelOrta

Explore Dynamics 365 Customer Engagement opportunities

Get inspired

KMDA manages its customers efficiently thanks to Microsoft Dynamics CRM

Cegeka implemented the CRM very quickly. We did not run into any surprises and stayed well within...
Read More

Hudson: Putting customers and candidates first with Dynamics 365

Hudson is a full-service HR consultancy firm with nearly 40 years of experience. From their offices...
Read More

New CRM system based on Dynamics 365 is the first step towards digitization for ROC Nijmegen

In 2018 ROC Nijmegen said goodbye to its old CRM. After more than ten years of loyal service, the...
Read More

How can we help you?

All your Microsoft Dynamics 365 needs under one roof

Work more closely together than ever before. Transition to the market’s leading business platform in the cloud. Microsoft Dynamics 365: AI infused, brimming with functionalities, easy to use and scalable on the go.

The ins and outs of the entire Dynamics suite? We know them like the backs of our hands. We’ll gladly help select your best fit, regardless of where you are in your journey.

 

all-your-microsoft

A solution that works and yields results, that’s what we aim for - your team and ours, working hand in hand. Together we get the job done.

Scale business applications as you grow

Connecting your company doesn’t need to stop with Microsoft Dynamics 365 Customer Engagement. All Microsoft Dynamics technologies integrate easily.

Finance & Operations

Connect finance and operation departments in a cloud-based ERP.

Human Resource Management

Attract, develop and retain skilled, engaged talent.

Power Platform

Quickly build business apps – no complex code required.

Business Central

Connect operations in a small to mid-sized business with a scalable cloud solution.

Adapt to changing business needs at your pace

Get in touch to find out how Dynamics 365 Sales, Marketing and Service benefits your business.