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How iPaaS is the elegant solution for IT and Data integration issues

USE CASE,


When a company is founded, it starts with a limited set of applications. As the company grows, each department wants to improve efficiency, adjust their way of working and select the best tools for their job. They create their own digital workplace and manage a specific set of data with the tools they’ve selected.

Unfortunately with every new digital tool added to your business’s IT landscape independent, isolated data islands may be created within different departments. It happens unintentionally as your business evolves, teams grow, and information gets more complicated. Adding in more partners outside of your company creates further confusion too.

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More tools, more problems?

Each department has its different software and tools which are designed to perform a specific set of tasks. The software may perform these tasks perfectly but the challenge comes when different departments need to collaborate. Some of the information is stored on the mainframe, some in the cloud. Every tool you add gives you more solutions, but often the complexity of so many different processes also adds more problems.

Up until now, you may have overcome these challenges manually, at the end of each day or month. Someone from your purchasing department may have to input information from a supplier to your company’s system. Then they review information from their system before sharing it with your finance department. Things get even more complicated as errors may be introduced, and delays are to be expected.

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Unresponsive, risky, and inflexible

When different departments are using different software and tools they may be change-averse and lack flexibility.

Four challenges in complex working environments

  1. Dependencies cannot be predicted
  2. Data is entered manually multiple times in different places
  3. Approval is still required even with automation
  4. A 360-degree view is not possible

This is inflexible and doesn’t allow you to run your business responsively. No one has a full view of everything stored throughout the organisation. The situation can become even more complex when you want to work with new partners outside your organisation. Your business may need to access their information and use their tools and processes. There may be risks related to GDPR compliance. With data scattered throughout your organisation, there is a lack of control, diluted access, and an increased risk of inaccuracy. Data is entered multiple times, each time in a different location. Some data is entered into the CRM, additional data in ERP and even more duplicated elsewhere. If a customer requests that their data is removed, how confident can you be that it has been deleted everywhere?

Even when automated approval is required, it can be complicated with a lack of overview of the data. You can’t predict where the dependencies are. With so many different data islands and multiple entries, errors inconsistencies are more or less inevitable. A change to the name of a field can have an impact elsewhere in the organisation but you might not be able to predict where until it arises.

Your 360-degree view is obscured because of the patchwork nature of the different tools and software used by different departments.
But it doesn’t have to be this way.

The solution – integration with iPaaS for a better, more agile workplace

  • Introducing a SaaS component without disrupting business processes

    Integration enabled with iPaaS gives you an end-to-end view of all of the tools used and data stored in your business. It prevents isolated data islands from forming, cut off from the rest of your business activities. You get proactive alerts when errors arise or updates are required. GDPR compliance is assured and your business can operate more efficiently.

    iPaaS allows you to intelligently organise things so that you can convert from working sequentially to parallel processes so that when dependencies arise they don’t slow everything down. Simple human interactions can be digitised and master data set to flow through the organisation. For example, updates to CRM data are automatically updated throughout the organisation.

    It helps departments throughout your organisation to work together. It means that you know where the delays are likely. You know what your business is doing. Overall service delivery will improve and you can be sure that your customers get the best experiences.

Your digital toolshed

  • Introducing a SaaS component without disrupting business processes

    Think of iPaaS as organizing all of the digital tools in your business and putting them together in a toolshed. Instead of having some tools in one place and others elsewhere, integration brings them all together so you know where to go to look for what you need.

    You won’t have to waste time waiting for Sophie from Operations to update Lisa in IT before you can get the information you need from Thomas in Finance.

    Everyone gets to keep working using the tools that are best for their departments’ goals. But now all of those tools — and data — are integrated. Any potential issues can be detected and dealt with proactively, and master data is available throughout your organisation without delay. When you bring in new suppliers, customers, or other partners you can integrate their information and tools into your system as needed.

So, while your company may have become complex unintentionally, you can choose to simplify things once again by integration platforms, applications and data thanks to iPaaS.

Download ebook - Towards an integrated IT landscape with iPaas

Challenges

  • Each department uses different tools
  • Delays waiting for data to sync between tools
  • Risk of errors and further delays to correct them
  • Even automated processes require review and sign off
  • No overall view of all processes and tools
  • Difficult to identify and correct problems with multiple processes running
  • Data entered multiple times
  • Dependencies and delays

Approach

  • All applications are centrally connected
  • Reduces inter-departmental dependencies
  • Connects master data and runs it throughout the organisation
  • 360-degree view of business processes, across all applications
  • Proactive detection and alerts of potential issues
  • SLA monitoring to check partners’ compliance
  • Digitizes simple human interaction

Solutions


Results

  • Increased operational efficiency – no more waiting for manual updates
  • Better business continuity
  • Easy, universal integration of complex landscape of applications
  • Greater business agility
  • Integrating partner applications is made easy
  • Ensures best customer experience